Sr Analyst Digital Experience Support

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

A role on the Digital Operations & Guest Experience Team is an opportunity to make sure that Target always delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey.

As part of the enterprise Digital Experience Support model, this position supports the full digital purchase funnel across all product domains, including pre-purchase discovery, product detail, cart, checkout, and post-purchase issue resolution. This role provides real-time, round-the-clock production environment monitoring, incident triage, and resolution through rotational extended-hours coverage and with global partnership while conducting defect and incident management for technical teams and sharing feedback and learnings with business teams.

Your focus will be on assisting partners in finding insights through Fullstory (our third party CX solution) and/or our own digital data while helping educate partners on how to enhance performance and engagement within their initiatives.

As a Sr Analyst Digital Experience Support you will:

• Analyze live and event-level data using digital analytics platforms (e.g.,. Fullstory) to identify production defects, conversion blockers, and guest experience disruptions; translate complex technical findings into clear, actionable mitigation recommendations for business stakeholders (Product, Tech, UX); understanding of web technologies (CSS), understanding of v-next Adobe data
• Serve as a consultant and advisor to not only our Digital Operations team, but also Product, UX, Tech, and other teams across our Digital organization

• Demonstrate advanced proficiency in digital analytics and data platforms (e.g., Fullstory, Adobe, Tableau, BigQuery, Snowflake) sufficient to independently perform root cause analyses of production-impacting defects, develop operational monitoring views, and advise cross-functional partners on corrective strategies.
• Advise partners on best practices to drive adoption and use of Fullstory by not only assisting with building dashboards & reporting but helping the rest of the organization to learn to do the same.
• Serve as the operational liaison between various business and technology teams (across geographies) to triage, prioritize, and drive resolution of live production-impacting digital issues
• Perform Lead on Duty (LOD) responsibilities as a core operational function, including continuous health metric monitoring and reporting, real-time incident command, escalated issue management, and executive-level communication during active production-impacting events.
• During live digital incidents, partner with business and support teams to make critical and time-sensitive business and guest impacting decisions related to order cancellations, guest recoveries, and guest communication.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Requirements

• Four year college degree, or equivalent experience
• 2-4 years of experience with e-commerce or in a business facing analytical role (e.g. CSM, Guest Analytics, Consulting) where you were responsible for presenting data analysis and insights to external clients.
• Excellent analytical, critical thinking, & problem solving skills
• Exposure to web technologies (e.g., understanding of CSS selectors) to effectively analyze and consult on digital experiences.
• Experience Building and analyzing quantitative data using visualization tools (such as Fullstory, Quantum Metric, Content Square, Adobe, Tableau, BigQuery, Snowflake, etc) to build dashboards and derive insights from data.
• Ability to manage dynamic, fast paced changes
• Excellent communication skills
• Ability to make complex ideas simple to understand.
• Proficiency with Microsoft Office and other MS Applications, including excellent Microsoft Access, excellent Microsoft Excel skills, and Strong Microsoft PowerPoint skills
• Required to be on-call 8am-8pm including weekends for one week on ~5 week rotational basis with increased coverage during Q4 to ensure uninterrupted real-time digital experience support

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.