Lead Marketplace Operations Analyst

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. If you excel in fast-changing environments and have a passion for retail and the guest shopping experience, you’ll have success in Target Plus™, Target’s growing online marketplace. Here, you’ll collaborate to create and implement the digital strategies that enrich the online experience for third-party marketplace sellers and guests. Your ideas will support scalable growth and create efficiencies for the Target Plus merchandising and operations teams.

As a Lead Marketplace Operations Analyst, you will contribute to the team that is bringing the best curated assortment of products from third-party sellers on Target.com. Working with stakeholders across the company in Data Analytics, Digital Operations, Digital Product, Finance, Global Supply Chain and Logistics (GSCL), Target.com Guest Services you will solve some of the toughest problems we are facing to enable a world-class marketplaces. This role lends itself well to those who enjoy building relationships, solving complex problems, developing scalable processes, building business cases, and have a deep love for data. A role on this team will help drive your career development through robust problem solving, influencing leaders, establishing new processes, and giving you a deep understanding of marketplace operations.

Primary responsibilities of the Lead Marketplace Operations Analyst are:

• Identify and monitor Key Performance Indicators (KPI) in marketplace operations (Speed to Guest, fulfillment capabilities, and carrier/partner performance), and drive processes through the business units to improve performance and metric health.
• Collaborate with stakeholders across Marketplace, Digital and the Enterprise to understand operational gaps, develop business cases, recommend changes and influence teams to scale the Marketplace fulfillment functions and capabilities.
• Develop and implement new processes using partner & market research, partner feedback, program insights and competitive analysis to drive efficiency to the global Support and Performance and Operations functions, including establishing best practices for process documentation.
• Serve as Operations Subject Matter Expert, leading and implementing operational processes for new functions and features on the Marketplace platform.
• Lead issue management and resolution for escalations. Ensure stakeholders are informed and aligned on resolution by answering questions, proactively addressing user needs, and recommending changes to business processes.
• Support Target Plus initiatives by providing data and analytic insights, including assessment and recommendations, with an emphasis on forward looking projects/questions.

Core responsibilities are subject to change at any time.

About You:

• Four-year degree or equivalent experience
• 5+ years of experience in marketplace operations, retail supply chain, process improvement or related field.
• Marketplace and/or e-commerce experience
• Strong analytical and problem-solving skills to pull insights out of data and drive action
• Strong communication skills (verbal and written) with the ability to interact with mid to senior level leaders within and outside of the organization

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.