UX Operations Manager

About Target: 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.  

About the role:  

As a UX Operations Manager, you will play an important role in enabling our design and operations teams to move efficiently and with speed. Our UX Design Operations practice focuses on the orchestration and optimization of the people, processes, and tools necessary to support UX at scale across the Target enterprise. You will apply foundational design program management skills to help maintain and support best practices for how our UX teams work together, how work gets done, and how operational inputs are captured and shared.

In this role, you will support design enablement efforts by managing day-to-day UX tools and systems, coordinating operational communications, fostering community across the UX organization, and supporting data collection and reporting. You will work closely with designers, researchers, content designers, accessibility practitioners, and senior UX Operations partners to ensure teams have the access, information, and resources they need.

You will also be expected to build comfort with AI-enabled capabilities within our tool ecosystem, using them thoughtfully to improve efficiency, documentation, communication, and operational workflows.

Responsibilities:

• Partner with senior UX Operations managers to support process improvements and ongoing operational rhythms

• Manage access, onboarding, permissions, and administration for core UX tools

• Maintain accurate documentation, templates, and usage guidelines to support consistent tool adoption

• Draft, edit, and publish UX operational communications such as newsletters, announcements and updates

• Collect, organize, and validate operational data related to tools, resourcing, workflows, or team activity

• Partner with internal teams to support licensing, budgets, upgrades, and user requests

• Stay informed about emerging tools, features, and AI-enabled capabilities relevant to UX operations

• Support the maintenance and evolution of operational workflows and frameworks that improve efficiency, reduce duplication, and support team engagement

About you:  

• 2+ years of experience in UX operations, design program management, project coordination, operations, or a related role

• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities

• Demonstrated knowledge of UX design processes and best practices

• Clear, confident written communication skills, with experience drafting internal updates or operational content

• Curious and adaptable, with a willingness to learn and apply AI-enabled tools to improve everyday work

• Collaborative and relationship-oriented, with an interest in fostering community and shared ways of working

• Detail-oriented, proactive, and motivated by enabling others to succeed

• Passion for design, user experience, and operational excellence

• Exhibit a growth mindset

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.