Marketplace Operations Analyst

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Job Id: R0000424138

Job Posting Title
Marketplace Operations Analyst

Job Description Summary
Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

Hiring Requirements

  • Marketplace Operations Analyst
  • Business Process & Operations

Additional Information

ABOUT THIS OPPORTUNITY
Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

PRIMARY RESPONSIBILITIES

Partner service and support

  • Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
  • Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders
  • Manage and process returns and payment disputes from external partners
  • Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
  • Drive small to medium partner experience enhancement projects
  • Provide periodic reports of partner performance and returns dispute analysis and insights

REQUIREMENTS

  • Graduate within a field of Business Studies
  • At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
  • Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
  • Keen attention to detail
  • Strong problem solving and logical reasoning abilities
  • Proficient in MS Excel and MS PowerPoint
  • Ability to analyze data using MS Excel and Domo
  • Strong interpersonal, verbal, presentation and written communication skills
  • Able to manage multiple priorities, and work with speed and accuracy

Beware of hiring scams

Target will never ask you to submit personal information via a text message for a position. Target will only ask you to apply for positions through indiajobs.target.com, corporate.target.com/careers, or Workday, our applicant tracking system.

Competitive benefits

We are proud to provide benefits that support you, your family and your future.

Health and well-being

Target in India (TII) prioritizes our people by offering healthcare support, fitness programs, teleheath benefits (i.e., screenings and consultations) and 24/7 confidential mental well-being telecounseling support.

Financial well-being

Your financial well-being is bright with TII's comprehensive flexible insurance program, National Pension System, learning assistance program, day care support and much more.

Paid time off

TII encourages work-life balance with paid time off like privilege, casual, bereavement and parental leaves that offer support in all stages of life.

Competitive pay

TII knows our people are everything and proudly provides equitable and competitive pay.

Other benefits

From digitalized cafeteria solutions to transportation services to broadband reimbursement, enjoy special everyday perks.

Creating a culture of joy

We bring out the best in each other every day.

A group of Target team members giving each other a thumbs up as they huddle in the back of the store.

Inclusivity

We value diverse voices and approaches. We act with authenticity and respect. We create equitable experiences for all.

Connection

We build trusted relationships. We collaborate across business functions. We recognize and celebrate progress.

Drive

We do what is right for Target, our team and guests. We deliver results that matter. We continually learn by valuing progress over perfection.

Grow with Target

We are fully invested in your personal and professional growth because our people are our power. 

Target's leadership truly empowers personal and professional growth, fostering an environment where we care, grow and win together.

Sandeep Sr. Engineering Manager – Target Tech, Corporate

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