General Merchandise Expert

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT GENERAL MERCHANDISE

Experts of operations, process, and efficiency who enable a consistent experience for our guests.

Teams in General Merchandise (GM) prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – replenishment, pricing and signing, setting, and maintaining the sales floor and the backroom. The GM teams also execute inbound, outbound, and fulfillment responsibilities.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the skills and experience of:

• Guest service fundamentals and experience supporting a guest-first culture across the store 

• Experience in retail business fundamentals, including department sales trends, inventory replenishment, and process efficiency and improvement

• Executing daily/weekly workload to support business priorities and deliver on sales goals 

As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:

• Greet:

• 10ft: be friendly – smile, make eye contact, or wave

• 4ft: greet the guest, smile and initiate a warm, helpful interaction

• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience

• End every guest transaction with a sincere thank you

• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude

• Adjust to business and guest needs to deliver an easy and inspiring guest experience

• Execute daily tasks assigned to you by your leader to help achieve goals that align with business priorities including receiving products, restocking shelves, organizing the backroom, merchandise set up and maintenance, pricing activities, and putting up promotional signs for GM areas.

• If certified, operate power equipment to move merchandise or store fixtures.

• Learn and execute operational procedures, such as setting and organizing merchandise, managing product accuracy and stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability.

• Follow all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and help maintain a safe, compliant workplace by reporting and correcting hazards.

• Support guest services such as back-up cashier, and digital fulfillment processes (such as picking and packing orders or delivering pickup orders to guests) and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws.

• All other duties based on business needs.

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:

• Welcoming and helpful attitude toward all guests and other team members

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

• Work both independently and with a team

• Resolve guest questions quickly on the spot

• Attention to detail and follow multi-step processes

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Accurately handle cash register operations as needed

• Climb up and down ladders

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others

• Flexible work schedule (e.g., nights, weekends and holidays); come to work when scheduled, work scheduled shifts and take required meal and rest breaks

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)