Fulfillment Expert Job Description

All about Target

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

All about Fulfillment

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships products safely, efficiently and effectively to deliver convenience and quality for our guests.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Expert can provide you with the:

• Experience in a dynamic work environment where your daily work will change based on guest ordering patterns 
• Skills to assess your daily business and utilize tools to determine how to meet digital demand  
• Knowledge of reporting systems that show how digital guest traffic patterns are changing throughout the day and be adaptable to guest demand 
• Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement 

As a Fulfillment Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Create a welcoming experience by authentically greeting all guests
• Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience 
• Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target 
• Select items for order pickup, drive up and ship to home for digital guest orders 
• Accurately put on hold all order pickup and drive up orders 
• Properly prepare, pack and sort guest orders for shipment using correct materials  
• Deliver quality and accuracy with each order while meeting timeliness goals 
• Own your workspace and supplies; keep equipment and designated areas organized and supplies in stock 
• Properly use equipment while following safety best practices 
• Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items 
• Always demonstrate a culture of ethical conduct, safety and compliance 
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices. 
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws 
• All other duties based on business needs 

What we are looking for

We might be a great match if:

• Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests 
• Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target 
• You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Expert. But, there are a few skills you should have from the get-go:

• Must be at least 18 years of age or older 
• Welcoming and helpful attitude toward guests and other team members 
• Learn and adapt to current technology needs 
• Work both independently and with a team 
• Resolve guest questions quickly on the spot 
• Attention to detail and follow a multi-step processes 
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Accurately handle cash register operations as needed 
• Climb up and down ladders 
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 pounds. 
• Flexible work schedule (e.g., nights, weekends and holidays) and regular, reliable and prompt attendance necessary 
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. 
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).