frequently asked questions

• What’s Target doing to keep guests safe and team members safe in stores? : minimize panel
  Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including:

  • Providing team members with high-quality, disposable face masks and gloves to wear at work and encouraging healthy hygiene habits as guided by the CDC. Given CDC guidance on the role that face masks can play in slowing the spread of the coronavirus and to keep our team and guests safe, we’re requiring team members to wear masks or face coverings when working.
  • Having a team member stationed at each store entrance to ensure carts and baskets are clean and available in an orderly fashion.
  • Cleaning checklanes after each guest transaction.
  • Rotating the use of checklanes to allow those lanes not in use to be deep cleaned.
  • Adding payroll hours to support more rigorous cleaning routines.
  • Rolling out Plexiglass partitions to checklanes at the front of our stores, as well as at electronics, service desks, CVS Pharmacy and Target Optical.

  We’re encouraging guests to observe social distancing and remain six feet apart while entering and shopping in our stores through the following measures:

  • Actively monitoring and, when needed, metering guest traffic to promote social distancing.
  • Posting signage at the front of every store.
  • Implementing floor signage.
  • Dedicating team members to ensure guests wait in line at an appropriate distance until they're called to the register. 
  • Overhead audio messaging in our stores.

  We’ve ceased food sampling in our stores, as well as keeping our Starbucks cafes and fitting rooms closed for the time being (however, guests may still use our fitting rooms, or a mother’s room, for nursing if requested).

• Can I return products at Target amid the coronavirus outbreak? : minimize panel
  Yes, guests who have items with a “return by date” from March 26-April 26, during which we suspended returns, will have until June 15 to return them. Target.com purchases can also be returned by mail using our online return center—sign in to your Target account to get started. New Jersey stores will continue to observe state-ordered return restrictions.

• Is Target allowing the use of reusable bags in stores during the coronavirus outbreak? : minimize panel
  Effective March 26, and until further notice, Target stores will stop handling guest-supplied reusable bags out of an abundance of caution. Our team members are bagging items in a Target-supplied paper or plastic bag, and we’re waiving any local bag fees. If a guest brings in a reusable bag, they can choose to bag their items themselves.

• Will Target have the items I need? : minimize panel
  We know that many guests are stocking up on key essentials, and we’re working hard to accommodate this increased demand. To ensure as many guests as possible can find the items they need, we’ve taken measures such as:

  • Coordinating stores, distribution centers and suppliers so that the things our guests need most —cleaning supplies, food, over-the-counter medicine and baby products—are fast-tracked through the supply chain and prioritized for re-stocking.
  • Placing limits on products like hand sanitizer, toilet paper, disinfectant wipes, dry goods like soup and pasta, bottled water and more. We’re continuing to make adjustments to limits as needed, and respectfully ask all guests to consider their immediate needs and purchase accordingly so more families can find the products they need.
  • Reducing hours and closing all stores by 9 p.m. daily to help us replenish and deeply clean our stores.
  • We’re working hard to complete online orders, but due to increased demand, they might be delayed. We apologize for any inconvenience.

• What fulfillment options are available at Target? : minimize panel
  Target offers a variety of fulfilment options, and a number of updates are helping to accommodate increased demand, while keeping the safety of our guests and team members in mind.

  • We’ve staffed up in-demand, same-day services like Drive Up and Order Pickup and we’re making the confirmation process contactless by eliminating guest signatures on our handheld devices. Team members are also placing Drive Up orders in trunks or back seats of cars.
  • We’re dedicating more spaces in our parking lots for Drive Up to serve more guests.
  • We’re updating Target.com regularly with estimated fulfillment and shipping times, as well as Shipt delivery windows, so guests can plan accordingly.
  • Shipt Shoppers are completing deliveries by leaving items at guests’ doors.

• How does Drive Up work? : minimize panel
  Drive Up is only available when using the Target app. If an item is eligible, we’ll show the Drive Up option along with Order Pickup when using the Target app. Once the order has been placed, we're unable to modify the pickup method or add an alternate pick-up person. You’ll have three days to come get your order once we notify you it’s ready.

  Drive Up is contactless – the Team Member will scan your pickup bar code through the window and place your items in your car trunk or back seat.

• How do I modify a Target.com or Target app order? : minimize panel
  Most orders process quickly after they’re submitted. If your order is still within the processing window, you may be able to request to cancel or change the address in your order details by signing into your target.com account. If you don’t have a tracking number yet, and your processing window has passed, we are unable to redirect your package. To learn more about self-service options visit help.target.com.

• What can I expect if I place a Shipt order? : minimize panel
  Many items are available to order for Same Day Delivery with Shipt. You can start with a free 4-week trial. After that, an annual Shipt plan is just $99 for unlimited orders of $35 or more. Or, you can pay per Same Day Delivery order.

  Shipt shoppers are doing their best to stay on schedule, but you may experience a delay of your original delivery window because of increased demand and additional time for shoppers to communicate about item availability and substitutions. Our team is unable to provide an update or guarantee delivery windows. Your shopper will text you when they start shopping to keep you updated and you can also request additional items at that time. ​

  To validate your delivery window date and time, sign into your Target.com account and select your order. For more information, visit Target.com/shipt. If you have issues with your order placed through Target.com or Target app, please contact Target; if you placed your order through the Shipt app, please contact Shipt.

• What is the best way to reach a guest service team member for help? : minimize panel
  While our teams are working to assist guests as quickly as possible, hold times may be longer than usual. Many Target.com order issues can be resolved by clicking on “Fix an issue” within the order details page of your account. We also have answers to frequently asked questions at help.target.com.

• Are you making any special accommodations for the elderly or guests who might be at greater risk? : minimize panel
  We introduced and have since expanded dedicated shopping time for our most vulnerable guests, making the first hour our stores are open on Tuesdays and Wednesdays available for those over 65 years old, pregnant women and those defined by the CDC as vulnerable or at-risk. To confirm local store opening times, visit Target.com/store-locator.

  • During these hours, we’ll have team members outside of our stores, reminding guests to practice social distancing both in line and when entering the store.
  • CVS pharmacies in our stores also will be open so guests can pick up their prescriptions, along with any food, essentials and other items they might need.
  • Any product limits still apply.

• Is Target continuing to sell face masks (personal protective equipment) in stores at this time? : minimize panel
  We have a team dedicated to ensuring any inventory of KN95 face masks in our system is provided to emergency management agencies or public health systems. The team is currently working across a number of local communities to help make this happen. We’re also continuing to help get as many personal protective equipment products to first responders and healthcare workers as quickly as possible.

  In addition, we have been working quickly to source options for our guests. Starting in April, we began offering non-medical fabric face masks on Target.com and in Target stores across the country with the goal of offering them in all stores by the end of May. 

  As families continue to visit Target stores for the food, medicine and essential supplies they need, we remain deeply committed to helping team members and guests stay safe and healthy.

• What is Target doing to support its team members during this time? : minimize panel
  The health and safety of our team is a top priority. We’re asking team members to stay home if they’re sick and providing resources to make that possible.

  Our teams are stepping up in an incredible way to support families across the country during this unprecedented time, and we’re committed to providing them with the resources they deserve to take care of themselves and their own families. This includes:

  • A commitment of $500 million dollars in extended benefits and safety measures for team members, including increased wages, paid leaves, bonus payouts, personal protective equipment, and a $1 million donation to our Target Team Member Giving Fund.
  • Extending benefits to help all of our team members navigate the impact of the coronavirus. This includes waiving our absenteeism policy, offering quarantine pay for 14 days and confirmed illness pay at 100% of their pay for 14 days, and making backup care available to all team members.
  • Team members who are 65 or older, considered among the most vulnerable by the CDC, or are pregnant, have the opportunity to take a fully-paid leave for up to 30 days.
  • Offering dedicated shopping hours so our front-line team members can purchase the essentials they and their families need. Any product limits still apply.
  • Keeping work environments safe by applying rigorous cleaning routines and regularly communicating updates on guidance from the CDC to our team so they can stay informed and safe.
  • Providing team members with high-quality, disposable face masks and gloves to wear at work and encouraging healthy hygiene habits as guided by the CDC.

  We’re also continuing to offer the team our existing well-being benefits, including:

  • Virtual medical visits, which are free and can help determine when it makes sense to see a doctor.
  • Paid family leave for eligible team members.
  • Our Team Member Giving Fund, which is available to support team members and their families if faced with unavoidable financial hardship.
  • Team Member LifeResources, which is available 24/7 to all team members, dependents and any member of the household to help with a variety of issues.

• What’s Target doing to ensure a safe environment in its distribution centers? : minimize panel
  The safety of our team is our top priority and we’re implementing many measures to ensure a clean working environment, including:

  • Providing team members with high-quality, disposable face masks and gloves to wear at work and encouraging healthy hygiene habits as guided by the CDC.
  • Making sure our team knows and follows the latest guidance from the CDC for cleaning and sanitation, including enhancing our building sanitation practices by increasing the frequency of building cleaning and providing more sanitation stations throughout the DCs.
  • Adding signage and floor decals as reminders for healthy hygiene habits and social distancing best practices in breakrooms and on the floor of our DCs.
  • Temporarily, pausing all large group gatherings in person, such as team and department meetings

• Are you hiring new team members to support increased demands? : minimize panel
  We’re first offering additional hours to existing team members who have interest and availability. Then, we’re maintaining our current approach to hiring and filling jobs across the network as needed. Job-seekers can visit Target.com/Careers to learn more about open roles available in their area. Shipt also is adding shoppers in many areas of the country – visit Shipt.com for more information and to apply.

• What is Target’s work from home guidance for team members? : minimize panel
  Our priority continues to be the safety, comfort and well-being of our team. We’re taking a gradual approach to returning to the office—leveraging a blended approach of remote and onsite work for the remainder of the year. As part of our plan, we’ll prioritize safely returning a small portion of our team whose work is most dependent on our headquarters facilities throughout June, and we will evaluate and adjust if needed, continuing to fully cooperate with applicable local regulations.

• How is Target supporting team members’ mental, emotional and physical health during this time? : minimize panel
  Target’s Team Member LifeResources is available 24/7 to all team members, dependents and any member of the household to help with a variety of issues. Additionally, to support our team through this unprecedented time, Target will be offering all U.S.-based team members free access to additional online resources that support their mental, emotional and physical health. This wellbeing support includes:

  • A full year of access to Daylight, a personalized web-based and mobile app designed to help individuals learn and practice proven strategies to navigate stress and worry. 
  • A full year of sleep support through Sleepio, a web-based and mobile app that provides self-help tools to improve sleep. 
  • Access during April and May to on-demand virtual fitness classes from the mobile app Wellbeats.

• How is Target monitoring the health and symptoms of its team members? : minimize panel
  The health and safety of our team members and guests is our first priority—now more than ever. We are providing all team members with a health checklist to track and monitor for any signs or symptoms of illness before coming to work. For any U.S.-based team member without a thermometer, we are providing them for free. Our goal is to help team members monitor their wellbeing in the comfort of their home so they don’t have to leave to determine whether symptoms are present. If symptoms are identified, we will help them access the health benefits they need and offer our full support for them to stay home until they are healthy. We’ve waived our absenteeism policy and are offering medical quarantine pay and confirmed illness pay for impacted team members who are absent related to coronavirus or are required to quarantine.

• How are you compensating your frontline team members during this time? : minimize panel
  Our ability to meet guests' needs during this unprecedented time would not be possible without our frontline team members, and as they continue to serve heightened demand, Target has extended the temporary $2 an-hour increase of its industry-leading pay through July 4. The $2 temporary wage increase was first announced on March 20 and applies to all store and distribution center hourly full-time and part-time team members.

  With this latest extension, Target has committed $500 million dollars in extended benefits and safety measures for team members, including increased wages, paid leaves, bonus payouts, personal protective equipment, and a $1 million donation to our Target Team Member Giving Fund.

• What is Target's involvement in the federal retail location testing program? : minimize panel
  In March, we shared that Target’s partnering with a number of companies and the federal government to provide public access to additional coronavirus testing. Since then, we continue to work with federal, state and local officials and task force partners to identify parking lot locations to serve as temporary testing sites.

  Currently, there’s a testing site located in the parking lot of our Chula Vista, CA store, operated by the University of California, San Diego (UCSD).

  We stand committed to offering our parking lot locations and supporting the efforts of federal, state and local officials, as needed.

• Who is leading Target’s response to coronavirus? : minimize panel
  An internal task force is ensuring our company’s planning, preparedness and response actions are coordinated and aligned. In addition to our contacts at the Centers for Disease Control and Prevention and the U.S. Department of State, we have a variety of medical experts providing us direct counsel and advice.

• What is Target doing to give back? : minimize panel
  Target has committed $10 million to expand relief and assistance to team members and organizations helping respond to the coronavirus. The $10 million donation supports four areas: team members, local communities, national organizations and global response organizations.

  On top of previous donations of anti-viral and N95 respirator masks to first responders and healthcare professionals at more than 50 organizations across the country, Target has committed to donating an additional 2 million KN95 respirator masks to the medical community and will continue to explore ways to secure additional inventory for those in critical need.

• How much money is going to each area? : minimize panel
  The $10 million donation supports:

  • Team Members: $1 million is being donated to the Target Team Member Giving Fund to help with the impact of this crisis on team members. 
  • Local Communities: $5 million is being donated to local and state community foundations supporting organizations addressing the greatest needs in their area, such as helping vulnerable and underrepresented populations.
  • National Organizations: $3 million will support national partners assisting with response and recovery for affected communities.
  • Global Response: $1 million will support organizations that are helping provide critical medical equipment and supplies to regions around the world.

• What specific organizations are being supported by this donation? : minimize panel
  Local Communities: We’re dedicating $5 million to state and local community foundations that support nonprofits addressing the greatest needs in their area, including vulnerable populations such as underserved and under-resourced communities. The grants will go to partners coast to coast, including the Seattle Foundation’s COVID-19 Response Fund, which supports local orgs deploying emergency resources like financial support and childcare; the Greater New Orleans Foundation Disaster Response and Restoration Fund and its network of community organizations taking care of the elderly and the homeless, and many more.

  National Organizations: We’re giving $3 million to support national nonprofits assisting with response and recovery for affected communities. Recipients include the Center for Disaster Philanthropy, which supports nonprofits working directly with the most vulnerable populations in order to help build response capabilities; and Feeding America, the nation’s largest domestic hunger-relief organization with a network of more than 200 food banks and 60,000 food pantries.

  Global Response: We’re committing $1 million to support organizations helping provide critical medical equipment and supplies to regions around the world. Recipients include Project ECHO, an organization bringing tele-medicine capabilities to remote locations and vulnerable populations in India and throughout the world; and UNICEF, which is delivering life-saving health supplies, building water and hygiene facilities, and keeping kids connected to education while working to stop the spread of the coronavirus.

  Target is also proud to support the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization (WHO). We’re one of the participating partners of Global Citizen's One World: Together At Home, the global special event to support frontline healthcare workers and the WHO. Our grant will support ongoing work to track and understand the spread of the virus, provide care to patients and essential supplies to frontline workers, and accelerate efforts to develop vaccines, tests and treatments.

  Click here to see the growing list of grant recipients.

• Can guests help Target give back? : minimize panel
  In addition to Target’s $10 million commitment, we’re also creating an opportunity for guests to support coronavirus-related causes with our loyalty program, Target Circle. As always, when Target Circle members shop, they earn votes to help direct Target’s giving to nonprofits across the country. Now, as coronavirus weighs heavy on minds and hearts, they’ll have two new options for guest-directed giving—the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization and the Center for Disaster Philanthropy—in addition to local community non-profits. Learn more here. And later in April, every Target Circle member will receive 10 extra votes to encourage giving, too.

• How is Target supporting businesses and communities as they prepare to safely reopen? : minimize panel
  Target plays many roles, including retailer, distribution network and employer, and we believe sharing our expertise with policymakers and elected officials is an important part of being a strong business leader. Our team members have a wide range of business experience, and they’ve answered the call when state officials requested our assistance to create tools, plans and resources—especially in our home state of Minnesota.

  For example, we compiled our SAFE Retail toolkit and partnered with DEED to share it with Minnesota businesses as they create plans to reopen, promoting a safe recovery for all Minnesotans. Our technology team created a simple health screening tool to help businesses and state officials easily assess and catalog workers with potential illnesses, enabling a safer recovery process. And our sourcing team identified and sourced thousands of infrared thermometers, which the state is making available to businesses in Minnesota at-cost via a dedicated link on Target.com. Learn more here about how our longstanding public-private partnerships are making a difference.

• Has Target provided any updates on its business? : minimize panel
  On May 20, Target issued a Q1 earnings report. More information can be found in our Press Room or in this article.