We updated our FAQs on March 31, 2020
our guest experience
What’s Target doing to keep guests safe when they shop in our stores?
Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including:
- Having a team member stationed at each store entrance to ensure carts and baskets are clean and available in an orderly fashion.
- Cleaning checklanes after each guest transaction.
- Rotating the use of checklanes to allow those lanes not in use to be deep cleaned.
- Adding payroll hours to support more rigorous cleaning routines.
- Rolling out Plexiglass partitions to checklanes at the front of our stores, as well as at electronics, service desks, CVS Pharmacy and Target Optical.
We’re encouraging guests to observe social distancing and remain six feet apart while entering and shopping in our stores through the following measures:
- Posting signage at the front of every store.
- Implementing floor signage.
- Dedicating team members to ensure guests wait in line at an appropriate distance until they're called to the register.
- Overhead audio messaging in our stores.
As of March 26, all Target stores will stop accepting returns and exchanges for three weeks, through April 16. We know some guests might want to make a return or exchange during that timeframe. To accommodate those cases, we’re extending our return policy by three weeks after April 16. Target.com purchases can be returned by mail using our online return center—sign in to your Target account to get started.
Effective March 26, and until further notice, Target stores will stop handling guest-supplied reusable bags out of an abundance of caution. Our team members are bagging items in a Target-supplied paper or plastic bag, and we’re waiving any local bag fees. If a guest brings in a reusable bag, they can choose to bag their items themselves.
We’ve ceased food sampling in our stores, as well as keeping our Starbucks cafes and fitting rooms closed for the time being (however, guests may still use our fitting rooms, or a mother’s room, for nursing if requested).
Will Target have the items I need?
We know that many guests are stocking up on key essentials, and we’re working hard to accommodate this increased demand. To ensure as many guests as possible can find the items they need, we’ve taken measures such as:
- Coordinating stores, distribution centers and suppliers so that the things our guests need most —cleaning supplies, food, over-the-counter medicine and baby products—are fast-tracked through the supply chain and prioritized for re-stocking.
- Placing limits on products like hand sanitizer, toilet paper, disinfectant wipes, dry goods like soup and pasta, food like milk and eggs, bottled water and more. We’re continuing to make adjustments to limits as needed, and respectfully ask all guests to consider their immediate needs and purchase accordingly so more families can find the products they need.
- Reducing hours and closing all stores by 9 p.m. daily to help us replenish and deeply clean our stores.
- We’re working hard to complete online orders, but due to increased demand, they might be delayed. We apologize for any inconvenience.
What fulfillment options are available at Target?
Target offers a variety of fulfilment options, and a number of updates are helping to accommodate increased demand, while keeping the safety of our guests and team members in mind.
- We’ve staffed up in-demand, same-day services like Drive Up and Order Pickup and we’re making the confirmation process contactless by eliminating guest signatures on our handheld devices. Team members are also placing Drive Up orders in trunks or back seats of cars.
- We’re dedicating more spaces in our parking lots for Drive Up to serve more guests.
- We’re updating Target.com regularly with estimated fulfillment and shipping times, as well as Shipt delivery windows, so guests can plan accordingly.
- Shipt Shoppers are completing deliveries by leaving items at guests’ doors.
Are you making any special accommodations for the elderly or guests who might be at greater risk?
We introduced and have since expanded dedicated shopping time for our most vulnerable guests, making the first hour our stores are open on Tuesdays and Wednesdays available for those over 65 years old, pregnant women and those defined by the CDC as vulnerable or at-risk. To confirm local store opening times, visit Target.com/store-locator.
- During these hours, we’ll have team members outside of our stores, reminding guests to practice social distancing both in line and when entering the store.
- CVS pharmacies in our stores also will be open so guests can pick up their prescriptions, along with any food, essentials and other items they might need.
- Any product limits still apply.
Is Target continuing to sell face masks (personal protective equipment) in stores at this time?
We have a team dedicated to ensuring any inventory of face masks in our system is provided to emergency management agencies or public health systems. The team is currently working across a number of local communities to help make this happen. We’re also continuing to explore other ways we can help get as many personal protective equipment products to first responders and healthcare workers as quickly as possible.
What is Target doing to support its team members during this time?
The health and safety of our team is a top priority. We’re asking team members to stay home if they’re sick and providing resources to make that possible.
Our teams are stepping up in an incredible way to support families across the country during this unprecedented time, and we’re committed to providing them with the resources they deserve to take care of themselves and their own families. This includes:
- An investment of more than $300 million, including higher hourly wages for our front-line team members through at least May 2, which amounts to $240-$480 per team member. Also, for the first time, we’re paying out bonuses to the 20,000 team leads who manage individual departments in our stores.
- Extending benefits to help all of our team members navigate the impact of the coronavirus. This includes waiving our absenteeism policy, offering quarantine pay for 14 days and confirmed illness pay at 100% of their pay for 14 days, and making backup care available to all team members.
- Team members who are 65 or older, considered among the most vulnerable by the CDC, or are pregnant, have the opportunity to take a fully-paid leave for up to 30 days.
- Offering dedicated shopping hours so our front-line team members can purchase the essentials they and their families need. Any product limits still apply.
- Keeping work environments safe by applying rigorous cleaning routines and regularly communicating updates on guidance from the CDC to our team so they can stay informed and safe.
We’re also continuing to offer the team our existing well-being benefits, including:
- Virtual medical visits, which are free and can help determine when it makes sense to see a doctor.
- Paid family leave for eligible team members.
- Our Team Member Giving Fund, which is available to support team members and their families if faced with unavoidable financial hardship.
- Team Member LifeResources, which is available 24/7 to all team members, dependents and any member of the household to help with a variety of issues.
Are you hiring new team members to support increased demands?
We’re first offering additional hours to existing team members who have interest and availability. Then, we’re maintaining our current approach to hiring and filling jobs across the network as needed. Job-seekers can visit Target.com/Careers to learn more about open roles available in their area. Shipt also is adding shoppers in many areas of the country – visit Shipt.com for more information and to apply.
What is Target’s work from home guidance for team members?
While our HQ buildings remain open for those who need to come in, anyone who is in a job that can be done remotely, is working from home. We plan for this to continue until the end of April, and we will evaluate constantly and adjust if needed. Target is also fully cooperating with the state of Minnesota’s stay-at-home order.
coronavirus (COVID-19) testing in select retail locations
Earlier this month, we shared that Target’s partnering with a number of companies and the federal government to provide public access to additional coronavirus testing. Since then, we continue to work with state and local officials and task force partners to identify parking lot locations to serve as temporary testing sites.
At this time, local officials continue to lead the planning for additional testing sites. We stand committed to offering our parking lot locations and supporting their efforts when they are ready to activate.
Who is leading Target’s response to coronavirus?
An internal task force is ensuring our company’s planning, preparedness and response actions are coordinated and aligned. In addition to our contacts at the Centers for Disease Control and Prevention and the U.S. Department of State, we have a variety of medical experts providing us direct counsel and advice.
What is Target doing to give back?
Target has committed $10 million to expand relief and assistance to team members and organizations helping respond to the coronavirus. The $10 million donation supports four areas: team members, local communities, national organizations and global response organizations.
How much money is going to each area?
The $10 million donation supports:
- Team Members: $1 million is being donated to the Target Team Member Giving Fund to help with the impact of this crisis on team members.
- Local Communities: $5 million is being donated to local and state community foundations supporting organizations addressing the greatest needs in their area, such as helping vulnerable and underrepresented populations.
- National Organizations: $3 million will support national partners assisting with response and recovery for affected communities.
- Global Response: $1 million will support organizations that are helping provide critical medical equipment and supplies to regions around the world.
What specific organizations are being supported by this donation?
From a local level, partners include foundations like the Seattle Foundation and the St. Paul & Minnesota Foundation. Nationally, we’ll be supporting organizations such as Feeding America, and globally, we’ll partner with organizations such as UNICEF.
Has Target provided any updates on its business?
On March 25, Target issued a business and financial update. More information can be found in our Press Room or in this Q&A with CEO Brian Cornell.