At Target, we’re committed to helping the families and communities we serve in good times and bad. We’ve already taken a number of steps in support of our team and guests, with increased safety measures and operational changes. And, we’ll continue to do all we can to help navigate these uncertain times.
Masks & gloves for all team members
Monitoring & metering guest access
Reminders for social distancing
Quantity limits on in-demand items
Dedicated shopping hours for vulnerable guests & team
Plexiglass shields at checklanes
Carts and baskets sanitized between use
May 6, 2020
April 23, 2020
April 17, 2020
April 16, 2020
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We updated our FAQs on July 6, 2020
For additional Target shopping FAQs, please visit help.target.com.
Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including:
We’re encouraging guests to observe social distancing and remain six feet apart while entering and shopping in our stores through the following measures:
We’ve ceased food sampling in our stores and fitting rooms are closed for the time being (however, guests may still use our fitting rooms, or a mother’s room, for nursing if requested).
Target is accepting returns at our stores at this time. Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Target.com purchases can also be returned by mail using our online return center—sign in to your Target account to get started. New Jersey stores will continue to observe state-ordered return restrictions.
We continue to follow guidance from the CDC when handling returned items for the health and safety of our team and guests. We clean and wipe down returned items with hard surfaces like board games before returning them to shelves, and we hold items like apparel in quarantine for three days from the date of return before placing them back on the sales floor.
As of June 24, Target will accept guest-supplied reusable bags to use in bagging guest purchases (except in CT & IL) and resume selling reusable bags in our stores. With this change, bag fees will also be reinstated in accordance with local and state regulations.
Most Target stores across the country are now back to closing at 10 p.m. We encourage our guests to use our Store Locator to find a store near you and the latest hours for that specific location.
We know that many guests are stocking up on key essentials, and we’re working hard to accommodate this increased demand. To ensure as many guests as possible can find the items they need, we’ve taken measures such as:
Target offers a variety of fulfilment options, and a number of updates are helping to accommodate increased demand, while keeping the safety of our guests and team members in mind.
Drive Up is only available when using the Target app. If an item is eligible, we’ll show the Drive Up option along with Order Pickup when using the Target app. Once the order has been placed, we're unable to modify the pickup method or add an alternate pick-up person. You’ll have three days to come get your order once we notify you it’s ready.
Drive Up is contactless – the Team Member will scan your pickup bar code through the window and place your items in your car trunk or back seat.
We continue to see unprecedented demand for essential items, like household paper and cleaning products. Many of these items are selling quickly after they arrive on our shelves. Our teams are working quickly to secure inventory and source substitute items. Also, we’re adjusting product limits for key items as needed, and respectfully asking all guests to consider their immediate needs and purchase accordingly so more families can find the products they need.
Most orders process quickly after they’re submitted. If your order is still within the processing window, you may be able to request to cancel or change the address in your order details by signing into your target.com account. If you don’t have a tracking number yet, and your processing window has passed, we are unable to redirect your package. To learn more about self-service options visit help.target.com.
Many items are available to order for Same Day Delivery with Shipt. You can start with a free 4-week trial. After that, an annual Shipt plan is just $99 for unlimited orders of $35 or more. Or, you can pay per Same Day Delivery order.
Shipt shoppers are doing their best to stay on schedule, but you may experience a delay of your original delivery window because of increased demand and additional time for shoppers to communicate about item availability and substitutions. Our team is unable to provide an update or guarantee delivery windows. Your shopper will text you when they start shopping to keep you updated and you can also request additional items at that time.
To validate your delivery window date and time, sign into your Target.com account and select your order. For more information, visit Target.com/shipt. If you have issues with your order placed through Target.com or Target app, please contact Target; if you placed your order through the Shipt app, please contact Shipt.
While our teams are working to assist guests as quickly as possible, hold times may be longer than usual. Many Target.com order issues can be resolved by clicking on “Fix an issue” within the order details page of your account. We also have answers to frequently asked questions at help.target.com.
We introduced and have since expanded dedicated shopping time for our most vulnerable guests, making the first hour our stores are open on Tuesdays and Wednesdays available for those over 65 years old, pregnant women and those defined by the CDC as vulnerable or at-risk. To confirm local store opening times, visit Target.com/store-locator.
We have a team dedicated to ensuring any inventory of KN95 face masks in our system is provided to emergency management agencies or public health systems. The team is currently working across a number of local communities to help make this happen. We’re also continuing to help get as many personal protective equipment products to first responders and healthcare workers as quickly as possible.
Additionally, we worked quickly to source options for our guests and began offering non-medical fabric and disposable face masks on Target.com and in Target stores.
As families continue to visit Target stores for the food, medicine and essential supplies they need, we remain deeply committed to helping team members and guests stay safe and healthy.
Our teams are stepping up in an incredible way to support families across the country during this unprecedented time, and we’re committed to providing them with the resources they need to take care of themselves and their own families. This includes:
The safety of our team is our top priority and we’re implementing many measures to ensure a clean working environment, including:
We’re first offering additional hours to existing team members who have interest and availability. Then, we’re maintaining our current approach to hiring and filling jobs across the network as needed. Job-seekers can visit Target.com/Careers to learn more about open roles available in their area. Shipt also is adding shoppers in many areas of the country – visit Shipt.com for more information and to apply.
Our priority continues to be the safety and well-being of our team. We’re taking a gradual approach to returning to the office with the vast majority of team members working remotely—either full-time or combined with going into the office—for the rest of 2020. As part of our plan, we’ll prioritize safely returning a small portion of our team whose work is most dependent on our headquarters facilities throughout the summer, and we will evaluate and adjust if needed, continuing to fully cooperate with applicable local regulations.
The safety and well-being of the team is our top priority. We’ve developed our plans in close partnership with a broad network of medical experts, industry peers and authorities in the U.S., India and other global locations in ways that are right for each of our headquarters offices. Safety measures include:
Target’s Team Member LifeResources is available 24/7 to all team members, dependents and any member of the household to help with a variety of issues. Additionally, to support our team through this unprecedented time, Target will be offering all U.S.-based team members free access to additional online resources that support their mental, emotional and physical health. This wellbeing support includes:
The health and safety of our team members and guests is our first priority—now more than ever. We are providing all team members with a health checklist to track and monitor for any signs or symptoms of illness before coming to work. For any U.S.-based team member without a thermometer, we are providing them for free. Our goal is to help team members monitor their wellbeing in the comfort of their home so they don’t have to leave to determine whether symptoms are present. If symptoms are identified, we will help them access the health benefits they need and offer our full support for them to stay home until they are healthy. We’ve waived our absenteeism policy and are offering medical quarantine pay and confirmed illness pay for impacted team members who are absent related to coronavirus or are required to quarantine.
Our ability to meet guests’ needs during this unprecedented time would not be possible without our frontline team members.
In March, we shared that Target’s partnering with a number of companies and the federal government to provide public access to additional coronavirus testing. Since then, we continue to work with federal, state and local officials and task force partners to identify parking lot locations to serve as temporary testing sites.
Currently, there are testing sites located in the parking lots of our Chula Vista, CA store, operated by the University of California, San Diego (UCSD), and our former Baltimore Mondawmin Mall store, operated by CVS.
We stand committed to offering our parking lot locations and supporting the efforts of federal, state and local officials, as needed.
An internal task force is ensuring our company’s planning, preparedness and response actions are coordinated and aligned. In addition to our contacts at the Centers for Disease Control and Prevention and the U.S. Department of State, we have a variety of medical experts providing us direct counsel and advice.
Target has committed $10 million to expand relief and assistance to team members and organizations helping respond to the coronavirus. The $10 million donation supports four areas: team members, local communities, national organizations and global response organizations.
On top of previous donations of anti-viral and N95 respirator masks to first responders and healthcare professionals at more than 50 organizations across the country, Target has committed to donating an additional 2 million KN95 respirator masks to the medical community and will continue to explore ways to secure additional inventory for those in critical need.
The $10 million donation supports:
Local Communities: We’re dedicating $5 million to state and local community foundations that support nonprofits addressing the greatest needs in their area, including vulnerable populations such as underserved and under-resourced communities. The grants will go to partners coast to coast, including the Seattle Foundation’s COVID-19 Response Fund, which supports local orgs deploying emergency resources like financial support and childcare; the Greater New Orleans Foundation Disaster Response and Restoration Fund and its network of community organizations taking care of the elderly and the homeless, and many more.
National Organizations: We’re giving $3 million to support national nonprofits assisting with response and recovery for affected communities. Recipients include the Center for Disaster Philanthropy, which supports nonprofits working directly with the most vulnerable populations in order to help build response capabilities; and Feeding America, the nation’s largest domestic hunger-relief organization with a network of more than 200 food banks and 60,000 food pantries.
Global Response: We’re committing $1 million to support organizations helping provide critical medical equipment and supplies to regions around the world. Recipients include Project ECHO, an organization bringing tele-medicine capabilities to remote locations and vulnerable populations in India and throughout the world; and UNICEF, which is delivering life-saving health supplies, building water and hygiene facilities, and keeping kids connected to education while working to stop the spread of the coronavirus.
Target is also proud to support the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization (WHO). We’re one of the participating partners of Global Citizen's One World: Together At Home, the global special event to support frontline healthcare workers and the WHO. Our grant will support ongoing work to track and understand the spread of the virus, provide care to patients and essential supplies to frontline workers, and accelerate efforts to develop vaccines, tests and treatments.
Click here to see the growing list of grant recipients.
In addition to Target’s $10 million commitment, we’re also creating an opportunity for guests to support coronavirus-related causes with our loyalty program, Target Circle. As always, when Target Circle members shop, they earn votes to help direct Target’s giving to nonprofits across the country. Now, as coronavirus weighs heavy on minds and hearts, they’ll have two new options for guest-directed giving—the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization and the Center for Disaster Philanthropy—in addition to local community non-profits. Learn more here. And later in April, every Target Circle member will receive 10 extra votes to encourage giving, too.
Target plays many roles, including retailer, distribution network and employer, and we believe sharing our expertise with policymakers and elected officials is an important part of being a strong business leader. Our team members have a wide range of business experience, and they’ve answered the call when state officials requested our assistance to create tools, plans and resources—especially in our home state of Minnesota.
For example, we compiled our SAFE Retail toolkit and partnered with DEED to share it with Minnesota businesses as they create plans to reopen, promoting a safe recovery for all Minnesotans. Our technology team created a simple health screening tool to help businesses and state officials easily assess and catalog workers with potential illnesses, enabling a safer recovery process. And our sourcing team identified and sourced thousands of infrared thermometers, which the state is making available to businesses in Minnesota at-cost via a dedicated link on Target.com. Learn more here about how our longstanding public-private partnerships are making a difference.
On May 20, Target issued a Q1 earnings report. More information can be found in our Press Room or in this article.
Find a store near you with updated opening hours.
Looking for in-demand items? Available inventory changes quickly. Shop Target.com or the Target app.
Learn about our contactless services like Drive Up, plus in-store pickup, ship to home and more.
We're here to help. Due to high demand, the wait to reach a team member may be longer than you're used to.
Member of the media? Find contact info and the latest press releases in our press room.
Print a page, color and tape to a window, then share on social @Target and use #TargetFeels for our team and everyone on the frontlines to see.
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Target created a package of helpful operational resources including templates and guides for employee health screening, benefits examples and cleaning protocols, as well as social distancing and safe employee measures.
download in English
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