Target's leadership truly empowers personal and professional growth, fostering an environment where we care, grow and win together.
Engineer
Job Id: R0000437067
About us
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
This role is ideal for an engineer with hands-on Genesys Cloud CX experience and exposure to full stack or front-end development.
We are looking for an L4 Engineer with 2–3 years of experience in Genesys Cloud CX and contact center engineering. The role requires hands-on experience with Genesys Cloud CX Architect flows, IVR configuration, SIP, telephony trunks, call routing, and API integrations.
Responsibilities
Design, configure, and support Genesys Cloud CX Architect flows, including IVR menus, call routing, prompts, queues, transfers, and error handling.
Support telephony configurations including SIP, trunks, DID/DNIS, ANI, and call flow troubleshooting.
Debug Genesys Cloud CX, telephony, API, and integration issues.
Build, debug, and support APIs, services, integrations, or UI components.
Write unit tests, integration tests, and basic test plans.
Support production issues, root cause analysis, documentation, and continuous improvement.
Work with product, operations, and engineering teams to deliver reliable contact center solutions.
Support migration of Genesys Cloud CX IVR flows to Voice Assistant / conversational self-service capabilities, as needed.
Required Qualifications
B.Tech / B.E. or equivalent 4-year degree in Computer Science, IT, Electronics, Telecommunications, or related engineering field.
2–3 years of engineering experience.
Must have hands-on Genesys Cloud CX experience, including Architect flows, IVR, call routing, queues, prompts, and telephony.
Good understanding of SIP, trunks, DID/DNIS, ANI, and contact center call flows.
Programming experience in one or more of the following: Java, Node.js, Python, JavaScript, TypeScript, HTML, CSS, React, Angular, or Vue.js.
Good understanding of data structures and problem-solving fundamentals.
Experience writing, debugging, and testing APIs or application components.
Basic understanding of REST APIs, JSON, authentication, error handling, logging, and production support.
Preferred Qualifications
Experience migrating Genesys Cloud CX IVR to Voice Assistant, bot, or conversational AI platforms.
Exposure to Genesys Cloud APIs, data actions, integrations, OAuth clients, or webhooks.
Knowledge of CI/CD pipelines.
Knowledge of Terraform or infrastructure-as-code concepts.
Familiarity with Agile delivery, monitoring, alerting, and operational support.
Success Behaviors
Own assigned work and deliver with quality.
Ask questions, learn quickly, and apply feedback.
Collaborate effectively with peers and partner teams.
Troubleshoot issues systematically and communicate risks early
Beware of hiring scams
Target will never ask you to submit personal information via a text message for a position. Target will only ask you to apply for positions through indiajobs.target.com, corporate.target.com/careers, or Workday, our applicant tracking system.
Competitive benefits
We are proud to provide benefits that support you, your family and your future.
Health and well-being
Target in India (TII) prioritizes our people by offering healthcare support, fitness programs, teleheath benefits (i.e., screenings and consultations) and 24/7 confidential mental well-being telecounseling support.
Financial well-being
Your financial well-being is bright with TII's comprehensive flexible insurance program, National Pension System, learning assistance program, day care support and much more.
Paid time off
TII encourages work-life balance with paid time off like privilege, casual, bereavement and parental leaves that offer support in all stages of life.
Competitive pay
TII knows our people are everything and proudly provides equitable and competitive pay.
Other benefits
From digitalized cafeteria solutions to transportation services to broadband reimbursement, enjoy special everyday perks.
Creating a culture of joy
We bring out the best in each other every day.
Inclusivity
We value diverse voices and approaches. We act with authenticity and respect. We create equitable experiences for all.
Connection
We build trusted relationships. We collaborate across business functions. We recognize and celebrate progress.
Drive
We do what is right for Target, our team and guests. We deliver results that matter. We continually learn by valuing progress over perfection.
Grow with Target
We are fully invested in your personal and professional growth because our people are our power.
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