Onsite Representative - Returns Center - Indianapolis, IN

Job Id: R0000480510

The pay range is $73,000.00 - $132,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

Target Global Supply Chain and Logistics (GSCL) is evolving at an incredible pace. We are constantly reimagining how we get the right product to the right guest even better, faster, and more cost effective than before. We are becoming more intelligent, automated, and processes, so that no matter how guests shop—in stores or on Target.com—we deliver the convenience and immediate gratification they demand and deserve. We are on a mission to win decisively over any competitor, with a seamless and superior guest service experience unlike any they can offer. Our teams work with the agility our mission requires, and we constantly come together to implement new processes in record time. So, we are looking for exceptional people who are proactive, creative, independent, innovative, risk-savvy, and comfortable working in varying degrees of ambiguity. Are you a critical thinker who seeks the root cause and can analyze both qualitatively and quantitatively? Are you a creative problem-solver who simplifies problems, quickly identifies solutions, commits to a plan, and then positively influences others to execute it? If so, you will have success on one of our dynamic teams.

You will apply data science, analytics, and your impressive technical and logistical aptitudes to make sure that our products are processed efficiently. Your passion meets your vision when it comes to working the data, solving problem statements, gap analysis and asking the all-important question of “What if …?”

As an Onsite Representative supporting Target’s third-party logistics operations team, you will serve as primary partner and sole representative for the third-party logistics site, on Target’s behalf as part of the Returns Center team. In this role, you will focus on providing the optimum level of service to Target’s Supply Chain partners and influencing the total capacity and fiscal performance for the third-party logistics site. You will be responsible for establishing and maintaining open communications with internal and external customers and suppliers to support this business. You will also work to maintain and communicate an enterprise-wide focus with an emphasis on Supply Chain initiatives and goals, while working closely and collaboratively with third-party logistics providers to achieve critical business initiatives.

• Establish and maintain effective relationships with our 3PL partner in order to effectively influence daily operations.
• Partner with the third-party site leader to foster a culture of continuous improvement with a primary focus on problem solving and operational efficiencies.
• Establish and maintain an effective partnership with the third-party leadership team as an operational subject matter expert to foster clear communication and collaboration across organizations.
• Have a high bar for operational and cultural results.
• Ensure performance plans are set, achieved, maintained, and continuously improved. Influence a strategic partner and build ability to impact and educate throughout the total supply chain process, from our Fulfillment centers to our guests/stores to Shipt.
• Influence a safe workplace by advocating safety training and accident preparedness.
• Operate as a total business owner through both operational results and long-term strategic initiatives. Serve as a coordination partner with multiple partners between different sites and node types, including those in GSCL, Stores, HQ, and more.
• Successfully manage the execution of ad hoc requests

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• Four-year degree or a minimum of 3+ years in a managerial/supervisory role in the manufacturing, production, or distribution environment
• Advanced knowledge of structured problem solving (Black Belt certification or similar experience preferred)
• Demonstrated proficiency in structured problem-solving tools. (DMAIC, Statistical Process Control, Kaizen, Process Mapping, 5S, Fishbone)
• Demonstrated experience with Manhattan or other applicable WMS applications (experience with driving system improvements preferred)
• Change agent with strong credibility and the ability influence while working with a 3PL and in cross functional teams.
• Experience leading and influencing a team with common or shared goal; providing purpose, motivation, direction and coaching for performance and development.
• Proven strength in problem solving and advanced data/ statistical analysis.
• Project management skills including scoping, problem statements, goal definition, and timeline management
• Experience with performance metrics, key performance indicators and process improvement
• Excellent interpersonal communication, time management, presentation, and organizational skills with the ability to handle changing priorities.
• Demonstrate high levels of proficiency in conflict management and negotiation.
• Must be able to work occasionally flexible hours including weekends and holidays as business demands require.
• Able to access all areas of the facility, including mezzanine platforms.
• Some travel may be required.

Benefits Eligibility

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please submit your request at target.com/targethr/hr-request. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.