Inbound Expert Job Description

All About Target

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

All about General Merchandise

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Expert can provide you with the:

• Knowledge of guest service fundamentals and experience supporting a guest first culture across the store   
• Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement  
• Experience executing daily/weekly workload to support business priorities and deliver on sales goals  

As an Inbound Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Create a welcoming experience by authentically greeting all guests 
• Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach 
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs 
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience 
• Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target 
• Execute a detailed, accurate and efficient sorting operation (including all unload schedule times) 
• Stock, backstock and zone product on sales floor 
• Maintain sales floor instocks for GM categories 
• Operate power equipment only if certified and partner with leader if certification is needed 
• Work with accuracy and attention to detail 
• Manage all defectives and handle environmentally sensitive (ESIM) items in compliance with applicable laws and regulations 
• Demonstrate a culture of ethical conduct, safety and compliance 
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices 
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws 
• All other duties based on business needs

What we are looking for

We might be a great match if:

• Working in a fun and fast paced environment makes you excited…. We work efficiently and as a team to deliver for our guests 
• Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target 
• Stocking, Setting and Selling Target product sounds like your thing… That’s the core of what we do 
• You aren’t looking for Monday thru Friday job where you are at a computer all day… We are on the go all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded 

The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Expert. But, there are a few skills you should have from the get-go:

• Must be at least 18 years of age or older
• Welcoming and helpful attitude toward guests and other team members 
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed 
• Work both independently and with a team
• Resolve guest questions quickly on the spot
• Attention to detail and follow a multi-step processes
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Accurately handle cash register operations as needed 
• Climb up and down ladders 
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds  
• Flexible work schedule (e.g., nights, weekends and holidays)  reliable and prompt attendance necessary 
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. 
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)