Closing Expert Job Description

Guest service fundamentals and experience building a guest-first culture across the store 

Retail business fundamentals, including department sales trends, pricing and promotion strategies, inventory management, process efficiency and improvement 

Supporting daily/weekly workload to support business priorities and deliver on sales goals 

Promoting and engaging around various benefits, offerings and services 

Communicating and interacting with all guests to build a welcoming guest experience 

Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns   

Ability to adapt to different guest interactions and situations 

Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments: 

Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.  

Consistently execute closing routines to deliver a clean and organized store. 

Support business area teams in completing closing tasks as dictated by daily priorities and guest traffic. 

Support consistency in closing experience and routines in partnership with the Closing Team Leader or ETL. 

Work in all departments to ensure sales floor is full, zoned and in stock for guests.  

Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks. 

Operate powered equipment safely and only if certified. 

Demonstrate a culture of ethical conduct, safety and compliance. 

Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible. 

Support guest services such as back-up cashier, order pick up (OPU), Drive-up (DU) Orders and Returns, and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. 

All other duties based on business needs. 

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.   

You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). 

Welcoming and helpful attitude toward all guests and other team members 

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. 

Work both independently and with a team 

Resolve guest questions quickly on the spot 

Willing to educate guests and engage around products and services 

Attention to detail and follow multi-step processes 

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes 

Accurately handle cash register operations as needed 

Climb up and down ladders 

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others 

Flexible work schedule (e.g., nights, weekends and holidays); come to work when scheduled, work scheduled shifts and take required meal and rest breaks 

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. 

Ability to remain mobile for the duration of a scheduled shift (shift length may vary).