At Target, we’re committed to helping the families and communities we serve in good times and bad. We’ve taken a number of steps in support of our team and guests, with increased safety measures and operational changes. And, we’ll continue to do all we can to help navigate these uncertain times.
Masks available & required
Monitoring & metering guest access
Reminders for social distancing
Quantity limits on in-demand items
Dedicated shopping hours for vulnerable guests & team
Plexiglass shields at checklanes
Carts and baskets sanitized between use
July 29, 2020
April 23, 2020
April 17, 2020
April 16, 2020
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We updated our FAQs on September 18, 2020
For additional Target shopping FAQs, please visit help.target.com.
Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including:
We’re also providing team members with face masks and gloves to wear at work and encouraging healthy hygiene habits as guided by the CDC. Given CDC guidance on the role that face masks can play in slowing the spread of the coronavirus and to keep our team and guests safe, we’re requiring team members to wear masks or face coverings when working and requiring guests to wear them while in our stores.
We’re encouraging guests to observe social distancing and remain six feet apart while entering and shopping in our stores through the following measures:
We’ve ceased food sampling in our stores and fitting rooms are closed for the time being. However, guests may still use our fitting rooms, or a mother’s room, for nursing if requested.
Target is accepting returns at our stores. Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Target.com purchases can also be returned by mail using our online return center—sign in to your Target account to get started. New Jersey stores will continue to observe state-ordered return restrictions.
We continue to follow guidance from the CDC when handling returned items for the health and safety of our team and guests. We clean and wipe down returned items with hard surfaces like board games before returning them to shelves, and we hold items like apparel in quarantine for 24 hours from the date of return before placing them back on the sales floor.
Target is accepting guest-supplied reusable bags to use in bagging guest purchases (except in IL & NM) and is selling reusable bags in our stores. Bag fees are in place in accordance with local and state regulations.
Most Target stores across the country are closing at 10 p.m. We encourage our guests to use our Store Locator to find a store near you and the latest hours for that specific location.
We know many guests are looking to buy key essentials, and we’re working hard to accommodate increased demand. To ensure as many guests as possible can find the items they need, we’ve taken measures such as:
Target offers a variety of fulfilment options, and a number of updates are helping us accommodate increased demand, while keeping the safety of our guests and team members in mind.
Drive Up is only available when using the Target app. If an item is eligible, we’ll show the Drive Up option along with Order Pickup when using the Target app. Once the order has been placed, we're unable to modify the pickup method or add an alternate pick-up person. You’ll have three days to come get your order once we notify you it’s ready, and two days if the order contains fresh or frozen items, to protect the freshness and quality.
Drive Up is contactless—the Team Member will scan your pickup bar code through the window and place your items in your car trunk or back seat.
We continue to see unprecedented demand for essential items, like household paper and cleaning products. Many of these items are selling quickly after they arrive on our shelves. Our teams are working quickly to secure inventory and source substitute items, so we can make more types of items available through more fulfillment options. Also, we’re adjusting product limits for key items as needed, and respectfully asking all guests to consider their immediate needs and purchase accordingly so more families can find the products they need.
While our teams are working to assist guests as quickly as possible, hold times may be longer than usual. Many Target.com order issues can be resolved by clicking on “Fix an issue” within the order details page of your account. We also have answers to frequently asked questions at help.target.com.
We introduced and have since expanded dedicated shopping times for our most vulnerable guests, making the first hour our stores are open on Tuesdays and Wednesdays available for those over 65 years old, pregnant women and those defined by the CDC as vulnerable or at-risk. To confirm local store opening times, visit Target.com/store-locator.
In addition to providing all team members with high-quality disposable face masks and continuing to support first responders and healthcare professionals by donating KN95 respirator masks, we have been working quickly to source options for our guests and are offering non-medical fabric and disposable face masks on Target.com and in Target stores.
We also have an assortment of owned brand face masks for the whole family from Universal Thread, Cat & Jack and Goodfellow & Co, available on Target.com and in Target stores. Our internal design team developed these masks, which adhere to CDC guidelines. Guests can purchase these stylish but affordable fabric face masks for $2 for a single-pack and $4 for a two-pack.
As families continue to visit Target stores for the food, medicine and essential supplies they need, we remain deeply committed to helping our guests stay safe and healthy.
We’re requiring guests to wear masks or face coverings in all of our stores, except for those with underlying medical conditions and young children. This builds on the 90% of our stores that already require guests to wear face coverings due to local and state regulations. Given the guidance from the Centers for Disease Control and Prevention on the role masks play in preventing the spread of the coronavirus, our store team members wear masks when they come to work, which we provide for them.
To help our guests, we’re:
Our teams are stepping up in an incredible way to support families across the country, and we’re committed to providing them with the resources they need to take care of themselves and their own families. This includes:
The safety of our team is our top priority and we’ve implemented many measures to ensure a clean and safe working environment, including:
We’re first offering additional hours to existing team members who have interest and availability. Then, we’re maintaining our current approach to hiring and filling jobs across the network as needed. Job-seekers can visit Target.com/Careers to learn more about open roles available in their area. Shipt also is adding shoppers in many areas of the country—visit Shipt.com for more information and to apply.
Our priority continues to be the safety and well-being of our team. We’re taking a gradual approach to returning to the office with the vast majority of team members working remotely for the rest of 2020. As part of our plan, we’ve safely returned a very small portion of our team whose work is most dependent on our headquarters facilities, and we will evaluate and adjust if needed, continuing to fully cooperate with applicable local regulations.
The safety and well-being of the team is our top priority. We’ve developed our plans in close partnership with a broad network of medical experts, industry peers and authorities in the U.S., India and other global locations in ways that are right for each of our headquarters offices. Safety measures include:
Target’s Team Member LifeResources (TMLR) is available 24/7 to all team members, dependents and any member of the household to help with a variety of issues. All team members and their entire household can receive five free counseling sessions per issue, per year. TMLR also provides resources for a wide variety of topics like managing money, finding childcare and dealing with stress.
Additionally, to support our team through this unprecedented time, Target is offering all U.S.-based team members free access to additional online resources that support their mental, emotional and physical health. This wellbeing support includes:
The health and safety of our team members and guests is our first priority—now more than ever. We are providing all team members with a health checklist to track and monitor for any signs or symptoms of illness before coming to work. For any U.S.-based team member without a thermometer, we are providing them for free. Our goal is to help team members monitor their wellbeing in the comfort of their home so they don’t have to leave to determine whether symptoms are present. If team members are experiencing symptoms, we will help them access the health benefits they need and offer our full support for them to stay home until they are healthy. This includes paid leave options for those who are symptomatic, have a confirmed case of coronavirus, or have been quarantined due to exposure.
At Target, our top priority continues to be the safety and well-being of our team. We treat every positive case of the coronavirus with care and work hard to maintain a variety of cleaning, social distancing and safety measures, doing everything we can to protect our team and guests. We’ll continue to be transparent with our team and share the steps we take after learning about a positive case.
We encourage our team to come to us with any questions or concerns, so that we can quickly support and address them.
Our ability to meet guests’ needs during this unprecedented time would not be possible without our frontline team members.
In March, we shared that Target’s partnering with a number of companies and the federal government to provide public access to additional coronavirus testing, and we continue to work with federal, state and local officials and task force partners to identify parking lot locations to serve as temporary testing sites.
Currently, there are testing sites in the parking lots of the following Target stores:
We stand committed to offering our parking lot locations and supporting the efforts of federal, state and local officials, as needed.
An internal task force is ensuring our company’s planning, preparedness and response actions are coordinated and aligned. In addition to our contacts at the Centers for Disease Control and Prevention, the U.S. Department of State and the World Health Organization, we have a variety of medical experts providing us direct counsel and advice.
Target committed $10 million to expand relief and assistance to team members and organizations helping respond to the coronavirus. The $10 million donation supports four areas: team members, local communities, national organizations and global response organizations.
On top of previous donations of anti-viral and N95 respirator masks to first responders and healthcare professionals at more than 50 organizations across the country, Target donated an additional 2 million KN95 respirator masks to the medical community and will continue to explore ways to secure additional inventory for those in critical need.
The $10 million donation supports:
Local Communities: We’re dedicating $5 million to state and local community foundations that support nonprofits addressing the greatest needs in their area, including vulnerable populations such as underserved and under-resourced communities. The grants will go to partners coast to coast, including the Seattle Foundation’s COVID-19 Response Fund, which supports local organizations deploying emergency resources like financial support and childcare; the Greater New Orleans Foundation Disaster Response and Restoration Fund and its network of community organizations taking care of the elderly and the homeless, and many more.
National Organizations: We’re giving $3 million to support national nonprofits assisting with response and recovery for affected communities. Recipients include the Center for Disaster Philanthropy, which supports nonprofits working directly with the most vulnerable populations in order to help build response capabilities; and Feeding America, the nation’s largest domestic hunger-relief organization with a network of more than 200 food banks and 60,000 food pantries.
Global Response: We’re committing $1 million to support organizations helping provide critical medical equipment and supplies to regions around the world. Recipients include Project ECHO, an organization bringing tele-medicine capabilities to remote locations and vulnerable populations in India and throughout the world; and UNICEF, which is delivering life-saving health supplies, building water and hygiene facilities, and keeping kids connected to education while working to stop the spread of the coronavirus.
Target is also proud to support the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization (WHO). We’re one of the participating partners of Global Citizen's One World: Together At Home, the global special event to support frontline healthcare workers and the WHO. Our grant will support ongoing work to track and understand the spread of the virus, provide care to patients and essential supplies to frontline workers, and accelerate efforts to develop vaccines, tests and treatments.
Click here to see the growing list of grant recipients.
When Target Circle members shop, they earn votes to help direct Target’s giving to nonprofits across the country. In addition to Target’s $10 million commitment, with the help of our guests, we provided support to the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization and the Center for Disaster Philanthropy—in addition to local community organizations. Learn more here.
Target plays many roles, including retailer, distribution network and employer, and we believe sharing our expertise with policymakers and elected officials is an important part of being a strong business leader. Our team members have a wide range of business experience, and they’ve answered the call when state officials requested our assistance to create tools, plans and resources—especially in our home state of Minnesota.
For example, we compiled our SAFE Retail toolkit (download in English and Spanish) and partnered with DEED to share it with Minnesota businesses as they continue to reopen, promoting a safe recovery for all Minnesotans. Our technology team created a simple health screening tool to help businesses and state officials easily assess and catalog workers with potential illnesses, enabling a safer recovery process. And our sourcing team identified and sourced thousands of infrared thermometers, which the state is making available to businesses in Minnesota at-cost via a dedicated link on Target.com. Learn more here about how our longstanding public-private partnerships are making a difference.
On August 19, Target issued a Q2 earnings report. More information can be found in our Press Room or in this article.
Find a store near you with updated opening hours.
Looking for in-demand items? Available inventory changes quickly. Shop Target.com or the Target app.
Learn about our contactless services like Drive Up, plus in-store pickup, ship to home and more.
We're here to help. Due to high demand, the wait to reach a team member may be longer than you're used to.
Member of the media? Find contact info and the latest press releases in our press room.
Print a page, color and tape to a window, then share on social @Target and use #TargetFeels for our team and everyone on the frontlines to see.
download coloring pages
Target created a package of helpful operational resources including templates and guides for employee health screening, benefits examples and cleaning protocols, as well as social distancing and safe employee measures.
download in English
download in Spanish