Target's coronavirus response

At Target, we’re committed to helping the families and communities we serve in good times and bad. We’ve taken a number of steps in support of our team and guests, with increased safety measures and operational changes. And, we’ll continue to do all we can to help navigate these uncertain times.

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frequently asked questions

We updated our FAQs on September 18, 2020

For additional Target shopping FAQs, please visit help.target.com.


our guest experience

  • What’s Target doing to keep guests and team members safe in stores? : minimize panel

    Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including:

    • Having a team member stationed at each store entrance to sanitize carts and baskets between each use.
    • Frequently cleaning each checklane and providing hand sanitizer.
    • Rotating the use of checklanes to allow those lanes not in use to be deep cleaned.
    • Adding payroll hours to support more rigorous cleaning routines.
    • Installing Plexiglass partitions at checklanes and service desks throughout our stores.
    • Increasing cleaning and sanitizing routines at Starbucks and cafes in our stores.

    We’re also providing team members with face masks and gloves to wear at work and encouraging healthy hygiene habits as guided by the CDC. Given CDC guidance on the role that face masks can play in slowing the spread of the coronavirus and to keep our team and guests safe, we’re requiring team members to wear masks or face coverings when working and requiring guests to wear them while in our stores.

    We’re encouraging guests to observe social distancing and remain six feet apart while entering and shopping in our stores through the following measures:

    • Actively monitoring and, when needed, metering guest traffic to promote social distancing.
    • Posting signage throughout stores.
    • Implementing floor signage.
    • Dedicating team members to ensure guests wait in line at an appropriate distance until they're called to the register, as needed.
    • Overhead audio messaging in our stores.

    We’ve ceased food sampling in our stores and fitting rooms are closed for the time being. However, guests may still use our fitting rooms, or a mother’s room, for nursing if requested.

  • Can I return products at Target amid the coronavirus outbreak? : minimize panel

    Target is accepting returns at our stores. Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Target.com purchases can also be returned by mail using our online return center—sign in to your Target account to get started. New Jersey stores will continue to observe state-ordered return restrictions.

    We continue to follow guidance from the CDC when handling returned items for the health and safety of our team and guests. We clean and wipe down returned items with hard surfaces like board games before returning them to shelves, and we hold items like apparel in quarantine for 24 hours from the date of return before placing them back on the sales floor.

  • Will Target have the items I need? : minimize panel

    We know many guests are looking to buy key essentials, and we’re working hard to accommodate increased demand. To ensure as many guests as possible can find the items they need, we’ve taken measures such as:

    • Coordinating stores, distribution centers and suppliers so that the things our guests need most —cleaning supplies, food, over-the-counter medicine and baby products—are fast-tracked through the supply chain and prioritized for re-stocking.
    • Placing limits on products like toilet paper, disinfectant wipes, flushable wipes, hand & face wipes, multi-purpose spray cleaner, gloves and more. We’ll adjust limits as needed, and respectfully ask all guests to consider their immediate needs and purchase accordingly, so more families can find the products they need.
    • We’re working hard to complete online orders, but due to increased demand, they might be delayed. We apologize for any inconvenience.
  • What fulfillment options are available at Target? : minimize panel

    Target offers a variety of fulfilment options, and a number of updates are helping us accommodate increased demand, while keeping the safety of our guests and team members in mind.

    • We’ve staffed up in-demand, same-day services like Drive Up and Order Pickup, and we’ve made the confirmation process contactless by eliminating guest signatures on our handheld devices. Team members are also placing Drive Up orders in trunks or back seats of cars.
    • We’re dedicating more spaces in our parking lots for Drive Up to serve more guests.
    • We’re updating Target.com regularly with estimated fulfillment and shipping times, as well as Shipt delivery windows, so guests can plan accordingly.
    • Shipt Shoppers are completing deliveries by leaving items at guests’ doors.
  • How does Drive Up work? : minimize panel

    Drive Up is only available when using the Target app. If an item is eligible, we’ll show the Drive Up option along with Order Pickup when using the Target app. Once the order has been placed, we're unable to modify the pickup method or add an alternate pick-up person. You’ll have three days to come get your order once we notify you it’s ready, and two days if the order contains fresh or frozen items, to protect the freshness and quality.

    Drive Up is contactless—the Team Member will scan your pickup bar code through the window and place your items in your car trunk or back seat.

  • Are you making any special accommodations for the elderly or guests who might be at greater risk? : minimize panel

    We introduced and have since expanded dedicated shopping times for our most vulnerable guests, making the first hour our stores are open on Tuesdays and Wednesdays available for those over 65 years old, pregnant women and those defined by the CDC as vulnerable or at-risk. To confirm local store opening times, visit Target.com/store-locator.

    • During these hours, we’ll have team members outside of our stores, reminding guests to practice social distancing both in line and when entering the store.
    • CVS pharmacies in our stores also will be open so guests can pick up their prescriptions, along with any food, essentials and other items they might need.
    • Product limits still apply.
  • Is Target continuing to sell face masks (personal protective equipment) in stores? : minimize panel

    In addition to providing all team members with high-quality disposable face masks and continuing to support first responders and healthcare professionals by donating KN95 respirator masks, we have been working quickly to source options for our guests and are offering non-medical fabric and disposable face masks on Target.com and in Target stores.

    We also have an assortment of owned brand face masks for the whole family from Universal Thread, Cat & Jack and Goodfellow & Co, available on Target.com and in Target stores. Our internal design team developed these masks, which adhere to CDC guidelines. Guests can purchase these stylish but affordable fabric face masks for $2 for a single-pack and $4 for a two-pack.

    As families continue to visit Target stores for the food, medicine and essential supplies they need, we remain deeply committed to helping our guests stay safe and healthy.

  • Is Target requiring guests to wear masks in stores? : minimize panel

    We’re requiring guests to wear masks or face coverings in all of our stores, except for those with underlying medical conditions and young children. This builds on the 90% of our stores that already require guests to wear face coverings due to local and state regulations. Given the guidance from the Centers for Disease Control and Prevention on the role masks play in preventing the spread of the coronavirus, our store team members wear masks when they come to work, which we provide for them. 

    To help our guests, we’re:

    • Providing disposable masks at our store entrances to guests who do not have one.
    • Using signage, overhead audio reminders and stationing team members at store entrances to remind guests to wear masks. 
    • Guiding guests to shop our various no-contact fulfillment options, including Drive Up, Target.com and Shipt, if they’d prefer. 
    • Continuing to monitor the situation and respond accordingly with the goal of keeping our team and guests safe.

our team

  • What is Target doing to support its team members during this time? : minimize panel

    Our teams are stepping up in an incredible way to support families across the country, and we’re committed to providing them with the resources they need to take care of themselves and their own families. This includes:

    • An investment of nearly $1 billion more this year in the well-being, health and safety of team members than in 2019, including increased wages, paid leaves, bonus payouts, personal protective equipment, and a donation to the Target Team Member Giving Fund. 
    • Extending benefits to help all of our team members navigate the impact of the coronavirus. This includes waiving our absenteeism policy, offering quarantine pay for 14 days and confirmed illness pay at 100% of their pay for 14 days.
    • Offering free backup care for all U.S. team members, including discounts on tutoring and education resources, as well as help with finding a nanny, childcare center or caregiver.
    • Providing team members who are 65 or older, considered among the most vulnerable by the CDC, or are pregnant, the opportunity to take fully-paid leave for up to 30 days.
    • Offering free access to health care through virtual doctor visits for all team members through the end of the year, regardless of whether they currently subscribe to a Target health care plan.
    • Offering free access to additional resources that support mental, emotional and physical health.
    • Offering dedicated shopping hours so our front-line team members can purchase the essentials they and their families need. Any product limits still apply.
    • Keeping work environments safe by applying rigorous cleaning routines and regularly communicating updates on guidance from the CDC to our team so they can stay informed and safe.
    • Providing team members with face masks and gloves to wear at work and encouraging healthy hygiene habits as guided by the CDC.
  • What’s Target doing to ensure a safe environment in its distribution centers? : minimize panel

    The safety of our team is our top priority and we’ve implemented many measures to ensure a clean and safe working environment, including:

    • Encouraging team members to do a health screening check before coming to work each day.
    • Providing team members with face masks and gloves to wear at work and encouraging healthy hygiene habits as guided by the CDC.
    • Enhancing our building cleaning and sanitation processes, including increasing the frequency, focusing on high-touch areas like entryways, tools and stations, and providing more sanitation stations throughout the DCs.
    • Reconfiguring facilities for social distancing, including adjusting workstations to abide by six feet distance, staggering breaks and employing signage and floor decals as reminders for healthy hygiene habits and social distancing best practices in breakrooms and on the floor of our DCs.
    • Temporarily pausing all large group gatherings in person, such as team and department meetings and holding meetings virtually.
    • Rolling out large scale floor and wall decals that provide visual reminders of suggested and required safety precautions, including social distance floor decals, wall poster reminders to return home if experiencing symptoms, etc.
  • What is Target’s remote work guidance for headquarters team members? : minimize panel

    Our priority continues to be the safety and well-being of our team. We’re taking a gradual approach to returning to the office with the vast majority of team members working remotely for the rest of 2020. As part of our plan, we’ve safely returned a very small portion of our team whose work is most dependent on our headquarters facilities, and we will evaluate and adjust if needed, continuing to fully cooperate with applicable local regulations.

  • What is Target doing to keep team members safe in headquarters buildings? : minimize panel

    The safety and well-being of the team is our top priority. We’ve developed our plans in close partnership with a broad network of medical experts, industry peers and authorities in the U.S., India and other global locations in ways that are right for each of our headquarters offices. Safety measures include:

    • Encouraging team members to do a health screening check before coming to work each day.
    • Expanding rigorous cleaning routines of all high-touch points, sanitized by professional cleaning providers using EPA approved and CDC-recommended disinfectant products. 
    • Providing team members with hand sanitizer and face masks to wear at work and encouraging healthy hygiene habits as guided by the CDC. Given CDC guidance on the role that face masks can play in slowing the spread of the coronavirus and to keep our team safe, we’re requiring team members to wear face coverings when working in common areas.
    • Encouraging team members to observe social distancing, limiting the number of people in elevators, remaining six feet apart while entering and working in our offices.
  • How is Target supporting team members’ mental, emotional and physical health during this time? : minimize panel

    Target’s Team Member LifeResources (TMLR) is available 24/7 to all team members, dependents and any member of the household to help with a variety of issues. All team members and their entire household can receive five free counseling sessions per issue, per year. TMLR also provides resources for a wide variety of topics like managing money, finding childcare and dealing with stress.

    Additionally, to support our team through this unprecedented time, Target is offering all U.S.-based team members free access to additional online resources that support their mental, emotional and physical health. This wellbeing support includes:

    • A full year of access to Daylight, a personalized web-based and mobile app designed to help individuals learn and practice proven strategies to navigate stress and worry. 
    • A full year of sleep support through Sleepio, a web-based and mobile app that provides self-help tools to improve sleep. 
  • How is Target monitoring the health and symptoms of its team members? : minimize panel

    The health and safety of our team members and guests is our first priority—now more than ever. We are providing all team members with a health checklist to track and monitor for any signs or symptoms of illness before coming to work. For any U.S.-based team member without a thermometer, we are providing them for free. Our goal is to help team members monitor their wellbeing in the comfort of their home so they don’t have to leave to determine whether symptoms are present. If team members are experiencing symptoms, we will help them access the health benefits they need and offer our full support for them to stay home until they are healthy. This includes paid leave options for those who are symptomatic, have a confirmed case of coronavirus, or have been quarantined due to exposure.

  • What does Target do about cases of the coronavirus among its team? : minimize panel

    At Target, our top priority continues to be the safety and well-being of our team. We treat every positive case of the coronavirus with care and work hard to maintain a variety of cleaning, social distancing and safety measures, doing everything we can to protect our team and guests. We’ll continue to be transparent with our team and share the steps we take after learning about a positive case.

    • We communicate with team members who have a positive or presumptive positive case of the coronavirus, so they can leverage our coronavirus benefits, including quarantine pay for 14 days at 100% of pay, and know about all health department guidelines.
    • We swiftly inform team members who work at a location where a case of the coronavirus is confirmed.
    • We work quickly to deep clean and sanitize the store or facility, which is the recommendation of public health experts. We follow guidance from the Centers for Disease Control and Prevention, and provide information that any health department requests of us.

    We encourage our team to come to us with any questions or concerns, so that we can quickly support and address them.

  • How are you compensating your frontline team members during this time? : minimize panel

    Our ability to meet guests’ needs during this unprecedented time would not be possible without our frontline team members.

    • Target will invest nearly $1 billion more this year in the well-being, health and safety of team members than it did in 2019, including increased wages, paid leaves, bonus payouts, personal protective equipment, and a donation to the Target Team Member Giving Fund. 
    • From March 20 to July 4, all store and distribution center hourly full-time and part-time team members received a $2 temporary wage increase. As of July 5, Target permanently raised its starting minimum wage for U.S. team members to $15 per hour.
    • A one-time $200 recognition bonus was distributed at the end of July to eligible full-time and part-time hourly team members at both stores and distribution centers. This is in addition to bonuses of $250-$1,500 paid out in April to 20,000 hourly store team leads who oversee individual departments in Target stores. 

coronavirus (COVID-19) testing

  • What is Target's involvement in the federal retail location testing program? : minimize panel

    In March, we shared that Target’s partnering with a number of companies and the federal government to provide public access to additional coronavirus testing, and we continue to work with federal, state and local officials and task force partners to identify parking lot locations to serve as temporary testing sites.

    Currently, there are testing sites in the parking lots of the following Target stores:

    • Our Chula Vista, CA store, operated by the University of California, San Diego (UCSD).
    • Our Hawaii-Kona and Oahu-Kapolei stores, operated by S&G Labs.
    • Our former Baltimore Mondawmin Mall store, operated by CVS.
    • Four of our stores in Florida, operated by the Florida Department of Emergency Management:
      • Fleming Island
      • Spring Hill East in Brooksville, FL
      • Clermont
      • Orlando South

    We stand committed to offering our parking lot locations and supporting the efforts of federal, state and local officials, as needed.

additional questions

  • What is Target doing to give back? : minimize panel

    Target committed $10 million to expand relief and assistance to team members and organizations helping respond to the coronavirus. The $10 million donation supports four areas: team members, local communities, national organizations and global response organizations.

    On top of previous donations of anti-viral and N95 respirator masks to first responders and healthcare professionals at more than 50 organizations across the country, Target donated an additional 2 million KN95 respirator masks to the medical community and will continue to explore ways to secure additional inventory for those in critical need.

  • How much money is going to each area? : minimize panel

    The $10 million donation supports:

    • Team Members: $1 million is being donated to the Target Team Member Giving Fund to help with the impact of this crisis on team members. 
    • Local Communities: $5 million is being donated to local and state community foundations supporting organizations addressing the greatest needs in their area, such as helping vulnerable and underrepresented populations.
    • National Organizations: $3 million will support national partners assisting with response and recovery for affected communities.
    • Global Response: $1 million will support organizations that are helping provide critical medical equipment and supplies to regions around the world.
  • What specific organizations are being supported by this donation? : minimize panel

    Local Communities: We’re dedicating $5 million to state and local community foundations that support nonprofits addressing the greatest needs in their area, including vulnerable populations such as underserved and under-resourced communities. The grants will go to partners coast to coast, including the Seattle Foundation’s COVID-19 Response Fund, which supports local organizations deploying emergency resources like financial support and childcare; the Greater New Orleans Foundation Disaster Response and Restoration Fund and its network of community organizations taking care of the elderly and the homeless, and many more.

    National Organizations: We’re giving $3 million to support national nonprofits assisting with response and recovery for affected communities. Recipients include the Center for Disaster Philanthropy, which supports nonprofits working directly with the most vulnerable populations in order to help build response capabilities; and Feeding America, the nation’s largest domestic hunger-relief organization with a network of more than 200 food banks and 60,000 food pantries.

    Global Response: We’re committing $1 million to support organizations helping provide critical medical equipment and supplies to regions around the world. Recipients include Project ECHO, an organization bringing tele-medicine capabilities to remote locations and vulnerable populations in India and throughout the world; and UNICEF, which is delivering life-saving health supplies, building water and hygiene facilities, and keeping kids connected to education while working to stop the spread of the coronavirus.

    Target is also proud to support the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization (WHO). We’re one of the participating partners of Global Citizen's One World: Together At Home, the global special event to support frontline healthcare workers and the WHO. Our grant will support ongoing work to track and understand the spread of the virus, provide care to patients and essential supplies to frontline workers, and accelerate efforts to develop vaccines, tests and treatments.

    Click here to see the growing list of grant recipients.

  • How is Target supporting businesses and communities as they safely reopen? : minimize panel

    Target plays many roles, including retailer, distribution network and employer, and we believe sharing our expertise with policymakers and elected officials is an important part of being a strong business leader. Our team members have a wide range of business experience, and they’ve answered the call when state officials requested our assistance to create tools, plans and resources—especially in our home state of Minnesota.

    For example, we compiled our SAFE Retail toolkit (download in English and Spanish) and partnered with DEED to share it with Minnesota businesses as they continue to reopen, promoting a safe recovery for all Minnesotans. Our technology team created a simple health screening tool to help businesses and state officials easily assess and catalog workers with potential illnesses, enabling a safer recovery process. And our sourcing team identified and sourced thousands of infrared thermometers, which the state is making available to businesses in Minnesota at-cost via a dedicated link on Target.com. Learn more here about how our longstanding public-private partnerships are making a difference.

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SAFE retail kit

Target created a package of helpful operational resources including templates and guides for employee health screening, benefits examples and cleaning protocols, as well as social distancing and safe employee measures.

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