Target's leadership truly empowers personal and professional growth, fostering an environment where we care, grow and win together.
Lead UX Operations Manager - GenAI (Remote Eligible)
Job Id: R0000388637
The pay range is $113,000.00 - $203,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About Target:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Target’s Global UX team is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.
About the Role:
As a Lead UX Operations Manager, you will help drive adoption, awareness, and experimentation of emerging tools and technologies within the UX organization. You’ll play a key role in operationalizing how UX collaborates across journeys and pyramid intersections by bringing GenAI into prioritization, pattern detection, opportunity framing, and storytelling that drives cross-functional collaboration and ways of working.
You will partner with Product, Engineering, and UX leadership to build experimentation frameworks, scale best practices, and measure the impact of AI-driven efficiencies within design, research, and content practices. This role requires a deep understanding of the product development lifecycle, emerging AI capabilities, and how the two intersect across customer journeys and experiences.
Responsibilities:
- Lead enablement and experimentation initiatives to integrate GenAI into UX workflows and journey-based strategy efforts, including opportunity mapping, prioritization, and storytelling
- Operationalize AI-powered tools and methodologies across UX teams, ensuring practitioners have the right support systems, training, and governance to adopt GenAI responsibly in their day-to-day work
- Manage pilot programs and synthesize learnings to inform scalable, repeatable best practices across UX
- Define and track success metrics to evaluate GenAI’s impact on UX efficiency, decision-making, and overall practice quality
- Establish UX-specific guidelines for AI-enhanced design, research, and content practices, including content generation, interaction models, and design system integration
- Partner with L&D and UX leadership to deliver targeted training programs, workshops, and learning experiences that accelerate GenAI proficiency and practice maturity
About You:
- 7+ years of experience in UX operations, design program management, or with inhouse or agency product design teams
- Strong ability to navigate ambiguity with confidence, using structured thinking, frameworks, and facilitation tools to bring clarity and align stakeholders
- Deep understanding of modern UX Design tooling landscape (e.g., Figma, AI-generated research synthesis, AI-driven content automation, ChatGPT, CoPilot)
- Highly data-driven and consistently leverage insights to guide decisions, shape strategy, and measure impact
- Systems thinker experienced in connecting tools and operations to larger product strategy efforts, including journey mapping and cross-functional planning
- Proven ability to drive change, operationalize and scale work across teams, and enable cross-functional adoption of tools and processes across Product, UX, and Engineering.
- Exhibit a growth mindset and a passion for evolving your practice and the broader UX discipline
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_EAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.Application deadline is : 05/06/2025Competitive benefits
We are proud to provide benefits that support you, your family and your future.
Health and well-being
Target offers comprehensive medical, dental and vision insurance plans. Plus, get free 24/7 virtual care and mental health support.
Financial well-being
Your financial future is bright with TGT 401(k) offering 5% eligible contribution matching and more discount and reimbursement programs.
Paid time off
Target encourages work-life balance by offering seven paid holidays, paid sick time, paid family leave, and a flexible paid time off plan that doesn’t require time tracking (unless in a location where it is legally required).
Education assistance
Target's industry-leading education assistance benefit, Dream to Be, offers tuition-free programs to support your growth.
Market-leading pay
Target is a proud pay leader in every market we operate in, providing equitable and competitive pay for all.
Team Target discount
Get the exclusive team member discount of 10% off plus an added 20% off a variety of food and wellness products.
Creating a culture of joy
We bring out the best in each other every day.
Inclusivity
We value diverse voices and approaches. We act with authenticity and respect. We create equitable experiences for all.
Connection
We build trusted relationships. We collaborate across business functions. We recognize and celebrate progress.
Drive
We do what is right for Target, our team and guests. We deliver results that matter. We continually learn by valuing progress over perfection.
Grow with Target
We are fully invested in your personal and professional growth because our people are our power.
Team news
Stories of our Target team members in action.
Transcript
A Million Ways to Care: Giving Back to Our Communities
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