Sr Manager UX Research (Enterprise Tools)

Job Id: R0000386941

About us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

As a Senior Manager on our product research team, you’ll bring that purpose to life across Target.com, Target apps, internal tools, and more through the design of new retail experiences and the evolution of existing ones.

As a Senior Manager of Product Research, you’ll lead a team of product researchers who are responsible for designing world-class experiences for Target Guests and Target Team Members. You’ll be well-positioned to make an impact as a member of a friendly and high-performing

team operating at the heart of Target’s growing digital business.

In this role, you will lead the team responsible for user research across our guests, team members, and vendors. You’ll think holistically about the methods and tools we utilize to answer research questions across the organization. You will leverage your influence and expertise to increase the impact of research insights and research strategy.

You will manage the performance and development of the team providing meaningful feedback and career conversations. You’ll use your expertise to provide work direction and guidance ensuring that researchers and their skills are continually improving. Coaching team members on

tactical research skills, softs skills, and growth within their careers.

You’ll bring empathy and guest insights to every business problem. You’ll participate in guest research and leverage data to inform design decisions. You’ll help to define research priorities, objectives, and results with product, engineering, and business partners. You’ll push work

forward with high standards and an approach that follows the voice of the guest. You’ll collaborate with a multi-disciplinary team of UX leaders, product designers, UX writers, engineers, product managers, accessibility consultants, and data analysts.

You’ll recruit, hire and mentor world-class product research talent that exceed expectations of product and business partners and leadership. You’ll prioritize research resources and the work they’re involved in, placing team members on high priority initiatives that complement their

skills, career ambitions, and growth opportunities.

You thrive at the intersection of research, design, and strategy. You’re a curious person who falls in love with problems and enjoys discovering the root of the problem. You are passionate about research design and methodology, connecting the dots, and the value that it unlocks for

UX, engineering, product, and the guest. You have a strong knowledge of the product design process and how data and user insights can inform solutions. You present work clearly and effectively to educate others and gain support. You value design that is accessible, welcoming, inspiring, and simple.

We’ll support you on your journey with robust onboarding, as well as personal and career development, to help you grow as a strong Senior Manager. The exciting part of retail? It’s always changing!

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• 7+ years’ experience in digital software product work, with user experience emphases in research

• Demonstrated experience in research design and methodology

• Must provide examples of successful UX team leadership and mentoring

• Expert skills in both in-person and remote UX research methodologies and synthesis

• Demonstrated knowledge in digital accessibility best practices and standards

• Proven ability to successfully lead large-scale projects and initiatives involving multiple cross-functional teams

• Demonstrated strategic problem-solving and collaboration skills

• Experience using data to answer product questions and ability to partner with data analytics

• Ability to work well in a large organization with many partners and lead through ambiguity

• Demonstrated experience communicating research recommendations that integrates data insights with user insights

• Must work well independently and understand modern design and prototyping tools (such as Figma, Sketch and InVision)

• A portfolio featuring research projects and strategic thinking