Target's leadership truly empowers personal and professional growth, fostering an environment where we care, grow and win together.
Lead UX Operations Manager - Communications
Job Id: R0000387083
The pay range is $113,000.00 - $203,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About Target:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Target UX is a group of design, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.
About the role:
As a Lead Communications Designer within UX Operations, you’ll be responsible for shaping and driving an executive-level communication strategy that clearly tells the story of UX and our impact across Target. You will develop narratives, business cases, and strategic communications that translate the value of UX into clear, compelling language for senior leaders and stakeholders.
You will also lead communication efforts around key internal and external moments that reflect the maturity, evolution, and innovation of the UX practice--from large scale team events to quarterly business reviews to major milestones that require strong change management and organizational storytelling.
Responsibilities:
- Develop and execute a tiered communication strategy that ensures clarity and engagement across different groups, partners and stakeholders.
- Develop and lead an executive communication strategy that positions UX as a driver of business value and innovation at Target.
- Design visually compelling, high-impact presentations that support strategic storytelling and influence decision-making at the highest levels.
- Support change communication as UX matures and evolves, helping teams understand new models, capabilities, and ways of working.
- Craft case studies that demonstrate the value and impact of UX initiatives, ensuring key decisions are supported by clear, data-driven storytelling.
- Ensure consistency and alignment in messaging across various communication channels (e.g., email, internal portals, presentations, town halls, events).
- Collaborate with UX leadership, HR, and cross-functional partners to drive org-wide transparency and engagement.
- Drive adoption of best practices in communication strategy, advocating for clarity, inclusivity, and effectiveness in UX team communications.
- Leverage AI-powered content creation and summarization tools to enhance efficiency, scale communication effort.
- Measure the effectiveness of communications and continuously optimize based on feedback and insights.
About you:
- 7+ years of experience in communications, content strategy, visual storytelling, or related fields, with a strong portfolio showcasing internal communication strategies and executive-facing content.
- Exceptional ability to simplify complex ideas into clear, compelling narratives for multiple audiences.
- Strong storytelling, writing, and editorial skills, with experience in crafting communications for multiple audiences
- Proficiency in presentation design and storytelling tools (e.g., PowerPoint, Figma) with an eye for visual clarity and impact.
- Experience managing internal communications and leading change management efforts at scale within a large, matrixed product organization.
- Comfortable using AI-driven content generation tools to improve communication workflows, generate summaries, and enhance storytelling.
- A strategic mindset with the ability to balance near-term needs and long-term vision for UX team communications.
- Collaborative, flexible, and self-directed, with the ability to thrive in ambiguous and fast-moving environments.
- Exhibit a growth mindset, continuously iterating and improving communication approaches.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_EAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.Application deadline is : 06/22/2025Competitive benefits
We are proud to provide benefits that support you, your family and your future.
Health and well-being
Target offers comprehensive medical, dental and vision insurance plans. Plus, get free 24/7 virtual care and mental health support.
Financial well-being
Your financial future is bright with TGT 401(k) offering 5% eligible contribution matching and more discount and reimbursement programs.
Paid time off
Target encourages work-life balance by offering seven paid holidays, paid sick time, paid family leave, and a flexible paid time off plan that doesn’t require time tracking (unless in a location where it is legally required).
Education assistance
Target's industry-leading education assistance benefit, Dream to Be, offers tuition-free programs to support your growth.
Market-leading pay
Target is a proud pay leader in every market we operate in, providing equitable and competitive pay for all.
Team Target discount
Get the exclusive team member discount of 10% off plus an added 20% off a variety of food and wellness products.
Creating a culture of joy
We bring out the best in each other every day.
Inclusivity
We value diverse voices and approaches. We act with authenticity and respect. We create equitable experiences for all.
Connection
We build trusted relationships. We collaborate across business functions. We recognize and celebrate progress.
Drive
We do what is right for Target, our team and guests. We deliver results that matter. We continually learn by valuing progress over perfection.
Grow with Target
We are fully invested in your personal and professional growth because our people are our power.
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