Director UX Design

Job Id: R0000389061

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII

At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

As Director, UX & Accessibility, Target in India, the role is responsible for leading a set of capabilities like UX, UX Research and Accessibility to deliver guest-centric world-class digital experiences for Target.

Principal Duties and Responsibilities

• Define and implement Product Design and Design Thinking across a diverse team of user experience, accessibility and design specialists to create working teams and on-time deliverables for all product and non-product initiatives
• Establish workflows for the integration of strategy, design, accessibility and user experience in all guest experiences
• Establish and execute enterprise UX governance model, including creation and maintenance of standards, such as reusable frameworks, styles and patterns.
• Refine and implement robust style guides and pattern libraries for internal and external use that extend the defined strategy of the product design team
• Lead all product design operational practices, including UX processes, rapid prototyping/prototyping methodologies, UX research, tools and documentation.
• Lead product design deliverables related to the Target digital guest experience, including sitemaps, user/task flows, conceptual design, prototyping, wireframes, information architecture, interaction design, design specifications and UX research.
• Influence the business strategy and experience creation by representing the voice of the guest and by providing insight regarding best practices and current industry standards in digital experience planning, brainstorming, requirements and assessment forums.
• Seek, analyze, apply and advocate for guest insights to inform and shape digital guest experiences.
• Understand and inform the overall digital experience portfolio and project workflows and how UX tasks fit into each.
• Actively prioritize, manage and oversee UX team activities.
• Surface risks and interdependencies within portfolio, projects and systems and work with partners to identify and implement plausible solutions/contingency plans.
• Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric experiences.
• Speed is Life mentality coupled with drive for innovation, testing and optimization

Key Competencies:

• Deep passion for digital products and channels, constantly keeping abreast of latest trends, best practices and competitive activity.
• Knowledgeable in Accessibility standards and practices at scale, across web and mobile technologies
• Relevant Interface Design, Interaction Design and/or Information Architecture experience in cross-channel eCommerce.
• Experience with Responsive / Adaptive web design and practices
• Proficient in Agile planning and processes.
• Previous work experience in web/software development.
  

Team Management and Development

• Strong team leadership and ability to coach/guide team members
• Sets clear goals and objectives with ongoing coaching, performance evaluation and feedback to build the best team and do the best work
• Engages and inspires team to achieve challenging goals and high standards of performance.
• Strategic thinker with effective, diplomatic and proactive leadership skills.
  

Reporting / Working Relationships:

• Reports to Vice President, Marketing
  

Internal and External Partnerships

• Vice President, UX
• Product Design UX and Accessibility Leadership

Useful Links-

Life at Target- https://india.target.com/

Benefits- https://india.target.com/life-at-target/workplace/benefits

Culture: https://india.target.com/life-at-target/belonging