Sr Manager Research and Insights

Job Id: R0000397670

Senior Manager – Insights - Job Description for TII

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII

At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

About this opportunity:

A role on the Enterprise Insights team means being a champion for our current and future guests, and inspiring the organization to act in their best interest. Here, you’ll lead the consumer and other related research that helps Target and Merchandising seize our most valuable and important opportunities. You’ll distil relevant information into insights and implications that answer the ever-critical question: “So what?” Your influence will help spark original ideas and actionable strategies for our enterprise partners including Marketing, Merchants, Stores, Digital and others.

Role Description:

As a Senior Manager – Insights, you will consult, influence and guide partners to make guest-centric decisions and develop guest-centric, breakthrough strategies to address changing trends, consumer and business needs. You will lead a variety of complex qualitative and quantitative insights projects in partnership with outside research agencies and internal partners, including: scoping and recommending the optimal research and interpretation design to diagnose and address the strategic problem; collaborating with agency partners to leverage a full range of insight generating tools; synthesize various data resources and translate insights into actionable directions to guide strategy development/strategic implications with partners; co-creating with internal and external partners throughout the process to maximize project outcomes; communicating compelling stories and insights in a clear and engaging way; leading the design and execution of experiential learning sessions that inspire partners to act; and managing the overall project timeline, budget/forecast and agency billing. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

You will use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. Your duties will also include

• Design, execute and interpret, in collaboration with outside agencies and internal partners, a variety of complex quantitative and qualitative research methodologies to understand guest behavior, consumer trends, competitive environments, and Target performance
• Manage researchers who will own certain research work-streams on various Enterprise Insights projects
• Develop partnerships with key clients, including Merchandising Divisional Managers and Marketing Planning Directors, to prioritize research needs and triage ad hoc requests
• Lead guest-focused, cross-functional strategy projects relevant to the business and working with clients to defined project scope and expected deliverables
• Create and manage standardized reports and methodologies to deliver clear, timely, actionable insights

As Senior Manager, you will also

• Train, coach and mentor team members in skillsets such as research, presentation of data/analysis etc., for a wide range of businesses.
• Create documentation on scalable and repeatable processes around project execution that will help new team members scale up faster and more efficiently and free up the team’s time and focus towards more creative / strategic output.
• Help team members solve problems, both individually and in collaboration with other stakeholders. Disseminate and document lessons learned with the team.
• Increase meaningful collaboration within the team and across stakeholders to identify and focus on areas/relationships where the team can make the most meaningful impact.

While there are a number of success factors that will be important for this role, a strong candidate must have:

• A deep desire to wake up every morning motivated to turn team members into passionate advocates for the brand.
• A creative mind, a practical outlook and unwavering ability to go with the flow.
• Strong executive presence and the ability to establish a clear vision and marshal team member resources to bring it to life.
• Understanding of how to communicate information clearly and creatively, and ability to thrive in a fast-paced, dynamic environment.
• Proven skills in relationship development, project management, and issue resolution while leading people and cross-functional teams.
• Ability to manage multiple priorities independently while successfully delivering results within stipulated timelines. Superb organizational skills and a keen attention to detail.

Requirements:

• 4-year degree or MBA degree (preferred) with strong academic performance and three - five years of relevant business experience
• 10+ years of consumer, market and/or design research experience
• Strong quantitative research experience (agency-side preferred)
• Prior retail, packaged goods, consumer research and/or management consulting experience
• Excellent analytical, decision-making, project management, and communication skills
• Strong conceptual skills and the ability to translate concepts into consumer research methodologies and tools
• Ability to assimilate information quickly and accurately with a track record of success in dealing effectively with complex projects
• Ability to synthesize and clearly communicate highly complex findings to focus on the critical issues and actionable opportunities
• Embraces change and is comfortable with ambiguity
• Growth and Acceleration mindset
• Ability to build strong relationships with partners
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