Sr L&D Business Partner

Job Id: R0000388238

Primary R&R :

Design Leadership

• Consults with the business, senior leadership and professional peers to identify learning/business gaps/problems and their causes. 
• Uses this information to design/create impactful and sustainable learning experiences that lead to behaviour change impacting business priorities/results  
• Researches to understand industry best practices to discover important innovations and trends in learning. Applies these new methods, when feasible, to advance the learning experience, impacting team member performance

Project Leadership

• Leads the design, development, implementation, and evaluation of T&C projects initiated to support enterprise capabilities/skill needs 
• Obtains necessary resources for the project team's success. Based on the needs, decisions on vendor engagement or in house solutions will need to be taken
• Works with the business to allocate right budgets for the pyramid learning, controls expenditures to meet project budgets and handles the learning budgets for the business
• Creating communication strategy to keep all stakeholders informed in a consistent and timely manner
• Directs the activities of project team members; coaches them to deliver top-quality, timely results

Learning Strategy Formulation

• Determines current and future learning needs by analysing business goals and priorities
• Identifying key organizational, environmental, cultural and human factors; considering business need/enterprise capability; and assessing current team performance before curating a learning solution. 
• Collaborates/Works with relevant HR teams to gather insights and data about our talent to inform the development needs of the future

• Uses this data, plus outside research, to formulate both short and long-term learning strategies

Program Development & Implement

• Develops learning programs & experiences based on business needs, respecting both the original design and the project timing and action. 
• Uses appropriate instructional design tactics, tools and media to meet the design objectives.
• Plans and directs implementation for learning experiences and programs, creating support materials and job aids when needed. 

• Assists business in correct use of new and ongoing programs. 
• Curates and publishes a year round learning calendar for the business team
• Facilitates classroom training programs – both in person and virtual (leadership sessions, soft skill programs, Leadership learning off sites, behavioural sessions)
• Works with the operations partner and delegates & distributes work as needed

Program Evaluation

• Evaluates the effectiveness of learning products and programs by designing approaches to measure learners' reactions, the amount of learning and application that took place, and the impact on the business results.
• Identify and amplify stories of impact to showcase proof points of what's working well and how it is impacting business results

Client Service

• Regularly meets with the business to keep current on key priorities, objectives and immediate and long-term learning needs. 
• Understands the business context and recommends tailor made programs to elevate team performance and enable success
• Facilitates Train The Trainer sessions for business teams and SMEs to deliver process trainings effectively.
• Supports the business team with process training frameworks, methodologies, consulting on the process training & onboarding of new joiners

• Serves as a key learning liaison and expert for business by performing research, making recommendations, and documenting and sharing knowledge.
• Serves as a change management consultant to the business guiding them through organization level changes by providing the necessary resources, and guidance to drive change effectively
• Builds strategic relationship with business, partners in MPLS, vendors, trainers, consultants and other internal/external stakeholders.

Team Development:

• Coaches new team members and peers to improve their professional skills
• Works collaboratively across the broader team and extends support as needed in enterprise wide learning initiatives (for example team member onboarding, leader onboarding, D&I related workshops etc)

Role Requirements

• Bachelor's Degree from Accredited Universities
• 10+ years’ experience in core learning function including training needs analysis, designing, developing, implementing, and evaluating training or performance improvement programs 
• Experience in learning functions within retail industry especially service centres or customer service would be preferred
• Experience in guest facing roles within service centres or customer service would be an added advantage
• Background in either facilitation and/or design thinking

• Expert consulting skills (includes ability to lead, communicate, influence and demonstrate strong executive presence, business acumen and strategic mindset)
• Superior collaborative skills and ability to operate closely with the business teams
• High client credibility and stakeholder management skills
• Excellent project management/organization skills with the ability to multi-task and manage time effectively.
• Strong initiative and drive for results
• Strong written and oral communication skills and a desire to spend a considerable amount of time writing and editing.

• Analytical skills to be able to evaluate training programs, methods, and materials; gather insights and choose the best learning solution that best fit each situation
• Experience developing learning program strategies and products that are scalable and sustainable in a high growth business environment
• Effectively lead large complex cross-functional projects and programs (includes handling project intake, root cause analysis, scope, develop resource recommendations, and consulting)

Useful Links-

Life at Target- https://india.target.com/

Benefits- https://india.target.com/life-at-target/workplace/benefits

Culture- https://india.target.com/life-at-target/belonging