
Target's leadership truly empowers personal and professional growth, fostering an environment where we care, grow and win together.
Job Id: R0000286876
Senior Specialist TCOM Guest Services
Years of Experience Desired: 0-1 year
About us: Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers...
The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support.
TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Guest Services handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues.
As a Senior Specialist in Guest Services, you’ll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You’ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You’ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You’ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You’ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment.
Job duties may change at any time due to business needs.
About you:
This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent’s supervisor.
We are proud to provide benefits that support you, your family and your future.
We bring out the best in each other every day.
We value diverse voices and approaches. We act with authenticity and respect. We create equitable experiences for all.
We build trusted relationships. We collaborate across business functions. We recognize and celebrate progress.
We do what is right for Target, our team and guests. We deliver results that matter. We continually learn by valuing progress over perfection.
We are fully invested in your personal and professional growth because our people are our power.
Target's leadership truly empowers personal and professional growth, fostering an environment where we care, grow and win together.
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