Lead UX Operations Manager - Guest UX

About Target: 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.  

About the role:  

As a Lead UX Operations Manager supporting our Guest UX team, you’ll play a key role in shaping how our teams work together to deliver world-class digital experiences. You’ll help teams build the routines, rhythms, and frameworks that drive clarity in planning, accelerate decision-making, and enable continuous improvement at scale.

In this role, you will be responsible for creating efficient processes and measures that generate high-quality outputs to support scalable solutions for our user experience team. In collaboration with UX leadership and cross-functional partners, you will focus on establishing models that support the UX team in key areas like management reporting, metric development, communication, collaboration and tools management. You'll champion user-centered and design-thinking processes to solve complex problems with a highly cross-functional team.

Responsibilities:

• Collaborate with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts and UX researchers

• Design and manage reporting mechanisms and feedback loops that surface UX progress, blockers, and opportunities—connecting UX impact to broader business and guest outcomes

• Establish clear processes for design delivery, defining who needs to review work and when

• Lead the development and guardianship of standardized, scalable Design Operations processes across the organization, contributing best practices and adoptable ways of working that support the total enterprise

• Use metrics and insights to monitor the health of workflows, identify operational inefficiencies, and recommend continuous improvements

• Act as a connective tissue between UX and partner operations functions (e.g., product operations, TPMs), ensuring coordination while maintaining focus on design impact and team enablement

• Help integrate emerging technologies and tools into the product development lifecycle in partnership with product, design, and tech leaders

• Foster an environment of transparency, shared understanding, and continuous learning across cross-functional teams

About you:  

• 7+ years of experience in digital software product work, with inhouse or agency product design teams

• A portfolio featuring design operations and/or design program management work

• Demonstrated knowledge of UX design processes and best practices

• Proven track record in leading process among peers to improve team best practices to continue to scale and improve the operations function within the organization

• Ability to work on multiple, high profile workstreams at once; Managing prioritization, execution and stakeholder/leader management to complete work and deliver results on time

• Able to work well in a large organization with many partners, with a demonstrated track record of building deep relationships and influencing peers and leaders

• Strong ability to navigate ambiguity and use strategic approaches to solve complicated problems with excellent collaboration skills to pull partners into your work process

• Excellent communication skills—you can clearly articulate your thinking and influence others with logic, empathy, and data

• Experience mentoring and supporting the growth of others within a team

• Exhibit a growth mindset

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.