Director, Member Experiences & Offers

Job Id: R0000437407

The pay range is $135,000.00 - $243,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Us

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Within the Loyalty team, you will lead enterprise strategy for Target Circle promotional events and priority audience plans, driving measurable guest and business impact. This role sits at the center of enterprise collaboration — connecting Marketing, Merchandising, Digital and Experience teams to deliver integrated, guest-centric activations that advance both program and enterprise goals.

The Director, Member Experiences & Offers is responsible for shaping how Target loyalty members experience and engage with our loyalty program through exclusive offers, events, and differentiated member moments. This role owns the strategy and execution of member-exclusive value events—including loyalty-gated sales, early access opportunities, and exclusive merchandise moments—and leads the strategy for how loyalty is presented and experienced across Target’s digital and physical channels.

This leader will partner closely with UX, Product, Site Merchandising, Stores, and Marketing to ensure the loyalty program is compelling, discoverable, and integrated seamlessly into the guest journey—creating clear reasons for members to engage more often and deepen their relationship with Target.

Member-Exclusive Offers & Events - Own the strategy and execution of member-exclusive offers, sales and events that create differentiated value for loyalty members.

• Develop and manage loyalty-exclusive sales events (e.g., Circle Deal Days)
• Create early access opportunities for sales and merchandise launches
• Develop member-exclusive product and promotional moments
• Build a calendar of high-impact member engagement moments across the year
• Partner with merchants and category teams to align exclusive value moments to business priorities

Loyalty Experience Strategy (Digital + Store) - Define how loyalty shows up across Target’s guest ecosystem and how members engage with it.

• Partner with UX/UI to shape the loyalty experience across app, site, and store
• Partner with Site Merchandising to improve loyalty visibility, discoverability, and engagement
• Influence how loyalty benefits, offers, and status are presented to members
• Improve the ease and clarity of loyalty engagement throughout the shopping journey
• Ensure loyalty experiences feel cohesive across channels

Member Engagement Optimization - Continuously improve member interaction with loyalty offers and experiences.

• Analyze engagement with loyalty-exclusive moments and experiences
• Identify opportunities to improve member participation and awareness
• Partner with analytics and experimentation teams to test and optimize engagement strategies
• Improve member understanding of loyalty value

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you

• Four-year degree or equivalent experience
• 10-12+ years of experience in loyalty, pricing, promotions, strategy, consulting, or related fields
• Strong analytical and financial acumen demonstrated by the ability to translate and drive strategies forward that are consistent with enterprise and guest goals
• Ability to work in a fast-paced environment and manage project deadlines and competing priorities effectively
• Proven team leadership skills that showcase the ability to direct and coach a team
• Strong communication and interpersonal skills with the ability to influence and collaborate across functions and varying levels in the organization

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.

Benefits Eligibility

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.