Sr Implementation Analyst-Target Plus

Job Id: R0000382980

We are looking for a proactive and detail-oriented Senior Implementation Analyst to join our Seller Onboarding team. This role is critical in onboarding new Channel Partners (CPs) and direct sellers, providing training, process guidance, and supporting their integration with our platform. The ideal candidate will manage system updates, resolve errors, handle escalations, in collaboration with business and technology teams. Demonstrated expertise in RESTful API architecture and JSON language is required.

Key Responsibilities:

• Technical Implementation & Support:
  • Build integration and onboarding project plans for Sellers to ensure adherence to timeframes
  • Execute new and ongoing validation of Partner technical integrations with the Target + platform; validate that the integration is successful through data analysis provided by user interfaces, API responses, and/or system logs
  • Create, manage and deliver appropriate training for Partners regarding Target + integration requirements, including specific API endpoints and calls to ensure Partner success
  • Develop and maintain internal and external-facing training documentation to facilitate smooth onboarding
  • Provide partner support during implementation and post-implementation, serving as an important conduit to receiving issues, researching problems and guiding resolution within level of service
• Change Management:
  • Manage partners through system updates, ensuring effective communication, training, and support during transitions
  • Continuously evaluate past implementations and design processes for process improvement and up to date process documentation
• Cross-Functional Collaboration:
  • Individual contributor on global implementation team
  • Act as a liaison between various business and technology teams across geographies to triage and resolve technical and process issues
  • Collaborate with internal teams, including Acquisition, Channel Partnerships, Support & Performance, Item, and Technology teams, to manage the successful execution of integrations and onboarding for new partners

Required Skills and Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• Demonstrated expertise in RESTful API architecture and JSON language
• 3+ years prior experience in related implementation or technical support roles
• Experience managing external vendors/clients
• Excellent communication and documentation skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Experience in cross-functional collaboration across various teams and geographies.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience in e-commerce or a related industry.
• Familiarity with process improvement and change management practices.
• Ability to work in a fast-paced, dynamic environment.