Target's coronavirus response

At Target, we’re committed to helping the families and communities we serve in good times and bad. We play a critical role in providing our guests across the country with essential goods as they manage the impact of the coronavirus—from food and medicine to supplies for working remotely and distance learning—all with health and safety as our top priority. 

We’ve taken a number of steps in support of our team and guests, including increased safety and sanitation measures, operational changes, and enhanced pay and benefits. We’ve also coordinated our stores, distribution centers and suppliers so that the items our guests need most are fast-tracked through our supply chain.

And ahead of this holiday season, we rolled out even more safety measures, such as contactless in-store payment, pre-shopping trip reservations and deals that are spread out across the season to avoid waits and crowds. We’ll continue to do all we can to help navigate these uncertain times.

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frequently asked questions

We updated our FAQs on January 11, 2021

For additional Target shopping FAQs, please visit help.target.com.


our guest experience

What’s Target doing to keep guests and team members safe in stores?

We’ve invested significantly in expanded safety, social distancing and rigorous cleaning routines this year, including:

  • Frequently disinfecting and cleaning our stores throughout the day, focusing on high touch areas like checklanes.
  • Stationing a team member at each store entrance to clean and disinfect carts and baskets between each use.
  • Frequently cleaning each checklane and providing hand sanitizer for our guests.
  • Installing Plexiglass partitions throughout our stores, including at checklanes, Starbucks, cafes, guest services and more.
  • Providing team members with face masks and gloves and requiring our team to wear face coverings while at work.
  • Requiring guests to wear face coverings while shopping in our stores.
  • Actively monitoring and metering guest traffic to promote social distancing and ensure a safe shopping environment. 
  • Reminding guests about social distancing by using signs, floor stickers and audio messages in our stores.
  • Keeping our fitting rooms closed for the time being. Guests may still use our fitting rooms for nursing if they’d like.

We also have new safety measures in place for the holiday season, aimed at making Target America’s easiest and safest place to shop:

  • Contactless In-Store Payment: Guests can use Wallet, the mobile payment option in the Target app, for a contactless self-checkout experience regardless of where guests choose to checkout in stores.
  • Pre-Trip Shopping Reservations: Guests can visit Target.com/line to see if there’s a line outside their local store and reserve a spot in line. Target will then text the guest to notify them that it’s their turn to enter the store.
  • MyCheckout: Target has 1,000 more MyCheckout devices at stores across the country, allowing team members to help guests check out anywhere in the store and avoid waiting in line.

We’ll continue to listen to guidance from the CDC to keep our team and guests safe. 

Can I return products at Target amid the coronavirus pandemic?

Target accepts returns at our stores and most unopened items in new condition and returned within 90 days will receive a refund or exchange. Target.com purchases can also be returned by mail using our online return center—sign in to your Target account to get started. We’ll continue to follow any state-ordered return restrictions.

Additionally, we continue to follow guidance from the CDC when handling returned items. We clean and wipe down returned items with hard surfaces (like board games) before returning them to shelves and we hold items like apparel for 24 hours from the date of return before placing them back on the sales floor.
 

Is Target allowing the use of reusable bags in stores during the coronavirus pandemic?

Target allows guests to bring their own reusable bags (except in IL & NM), and we also sell reusable bags in our stores. Bag fees remain in place in select stores in accordance with local and state regulations.

What are Target’s store hours?

Currently, most Target stores will open at 7 a.m. and close at midnight. On Dec. 24, most stores will close at 8 p.m., and all stores will be closed on Dec. 25. Please check the Store Locator on Target.com for the latest hours in your area, as hours are subject to change.

What is the current capacity limit at stores?

On average, our stores are operating at less than 20 percent of their total capacity, and our capacity limits account for the CDC’s social distancing guidance of giving others six feet of space. Every store has a slightly different capacity based on its size, and we’ll continue to follow any local government mandates.

Will Target have the items I need? Have you seen an increase in demand lately?

Throughout the pandemic, Target has focused on getting our guests the essentials they need at an everyday low price. Our teams have quickly adjusted to changes in consumer demand, like the surge we saw this spring and the rapid shift to contactless shopping options we experienced throughout the summer and fall. To ensure as many guests as possible can find the items they need, we’ve taken measures such as:

  • Coordinating stores, distribution centers and suppliers so that the things our guests need most —cleaning supplies, food, over-the-counter medicine and baby products—are fast-tracked through the supply chain and prioritized for re-stocking.
  • Sending more inventory to stores than ever before to ensure Target has the most in-demand items this holiday season.
  • Placing limits on products like toilet paper, disinfectant wipes, flushable wipes, hand & face wipes, multi-purpose spray cleaner, gloves and more. We’ll adjust limits as needed, and respectfully ask all guests to consider their immediate needs and purchase accordingly, so more families can find the products they need.
  • We’re working hard to complete online orders, but due to increased demand, they might be delayed. We apologize for any inconvenience.

As we have all year, our teams will remain flexible to changing consumer behavior and ensure Target remains an easy and safe place for guests to shop.

What fulfillment options are available at Target?

Target offers a variety of fulfilment options, and a number of updates are helping us accommodate increased demand, while keeping the safety of our guests and team members in mind.

  • We’ve staffed up in-demand, same-day services like Drive Up and Order Pickup and made the confirmation process contactless by eliminating guest signatures on our handheld devices. Team members are place Drive Up orders in trunks or back seats of cars whenever possible.
  • We’ve dedicated more spaces in our parking lots for Drive Up to serve more guests and doubled the number of Drive Up spots by adding nearly 8,000 more this holiday season, making it easier for guests to access this popular service.
  • We update Target.com regularly with estimated fulfillment and shipping times, as well as Shipt delivery windows, so guests can plan accordingly.
  • Shipt Shoppers complete deliveries by leaving items at guests’ doors.
  • We’ve expanded the kinds of items available through same day fulfillment options, offering fresh and frozen grocery through Order Pickup and Drive Up and kids’ and adult apparel through same-day delivery with Shipt.

I’m building my order for Delivery, Order Pickup or Drive Up and I see the item I want is in stock at your store, but it says it isn’t available with this fulfillment method. Why is that?

We continue to see unprecedented demand for essential items like household paper and cleaning products. Many of these items sell quickly after arriving on our shelves. Our teams are working quickly to secure inventory and source substitute items so we can make more items available through our fulfillment options. We’ve adjusted product limits for key items and respectfully ask all guests to consider their immediate needs and purchase accordingly so more families can find the products they need.

What is the best way to reach a guest service team member for help?

While our teams are working to assist guests as quickly as possible, hold times may be longer than usual. Many Target.com order issues can be resolved by clicking on “Fix an issue” within the order details page of your account. We also have answers to frequently asked questions at help.target.com.

Are you making any special accommodations for the elderly or guests who might be at greater risk?

On Tuesdays, during the first hour our stores are open, we offer dedicated shopping time for our most vulnerable guests. This includes guests over 65 years old, pregnant women and those defined by the CDC as vulnerable or at-risk. To confirm local store opening times, visit Target.com/store-locator.

  • If no vulnerable guests are waiting to shop when the store opens, and other guests are waiting to shop, store leaders may decide to open the store to all guests. Store capacity limits and social distancing guidelines apply and we’ll continue to follow state, county and city mandates related to vulnerable hours.
  • Product limits still apply.

Is Target continuing to sell face masks and personal protective equipment in stores?

In addition to providing all team members with face masks and donating KN95 respirator masks to first responders and healthcare professionals, we’ve sell non-medical fabric and disposable face masks on Target.com and in Target stores.

We have an assortment of owned brand face masks for the whole family from Universal Thread, Cat & Jack and Goodfellow & Co, available on Target.com and in Target stores. Our internal design team developed these masks, which adhere to CDC guidelines. Guests can purchase these stylish but affordable fabric face masks for $2 for a single-pack or $4 for a two-pack.
 

Does Target require guests to wear masks in stores?

We require guests to wear masks or face coverings in all of our stores, except for guests with underlying medical conditions and young children. We also require all store team members to wear masks at work and have provided them with reusable and disposable masks. 

To help our guests, we:

  • Provide disposable masks at our store entrances to guests who do not have one.
  • Remind guests to wear masks with signs, team members at store entrances and overhead audio reminders. 
  • Guide guests to shop our various no-contact fulfillment options, including Drive Up, Target.com and Shipt, if they don’t want to wear masks. 
     

What is Target's involvement in the federal retail location testing program?

Target is working with a number of companies and the federal government to provide public access to additional coronavirus testing. We’ll continue to work with federal, state and local officials and task force partners to identify parking lot locations to serve as temporary testing sites.

Currently, there are testing sites in the parking lots of the following Target locations:

  • Our Chula Vista, CA store, operated by the University of California, San Diego (UCSD).
  • Our Oahu-Kapolei, HI store, operated by S&G Labs.
  • Our Brooklyn Park, MN corporate campus, operated by Park Nicollet and Health Partners.


 

Is Target working toward offering a coronavirus vaccine to guests and team members?

Target’s coronavirus task force is closely monitoring the developments and public conversation about the coronavirus vaccine. As we’ve said since the beginning of the pandemic, the health and safety of our team and guests continues to be our top priority. We’ve provided our team members with additional pay and benefits to take care of themselves and their families and ensured that Target remains a clean, safe place for families to buy essential goods. Through our longstanding partnership with CVS, more than 1,700 Target stores currently have a CVS pharmacy inside and administer flu shots every year. Once states determine final timing and prioritization for frontline and essential workers and the HHS allocates vaccines for the public, these CVS locations plan to offer the vaccine for our team members and guests. Like many companies, we’re building plans to roll this out safely, working with our benefits team to make the vaccine available and free-of-charge for our team members and listening to guidance from public health officials.

our team

What is Target doing to support its team members during this time?

Our teams are stepping up in an incredible way to support families across the country, and we’re committed to providing them with the resources they need to take care of themselves and their families. This includes:

  • An investment of nearly $1 billion more this year in the well-being, health and safety of team members than in 2019, including increased wages, paid leaves, bonus payouts, personal protective equipment and a donation to the Target Team Member Giving Fund. 
  • Extending benefits to help all of our team members navigate the impact of the coronavirus. This includes waiving our absenteeism policy, offering quarantine pay for 14 days and confirmed illness pay at 100% of their pay for 14 days.
  • Offering free backup care for all U.S. team members, including discounts on tutoring and education resources, as well as help with finding a nanny, childcare center or caregiver.
  • Providing team members who are 65 or older, considered among the most vulnerable by the CDC, or are pregnant, the opportunity to take fully-paid leave for up to 30 days.
  • Offering free access to health care through virtual doctor visits for all team members, regardless of whether they currently subscribe to a Target health care plan.
  • Offering free access to additional resources that support mental, emotional and physical health, including free in-person or virtual counseling sessions.
  • Offering dedicated shopping hours so our front-line team members can purchase the essentials they and their families need. Any product limits still apply.
  • Keeping work environments safe by applying rigorous cleaning routines and regularly communicating updates on guidance from the CDC to our team so they can stay informed and safe.
  • Providing team members with reusable and disposable face masks and gloves to wear at work and encouraging healthy hygiene habits, as recommended by the CDC.
  • Offering free transportation to and from work (through Lyft) for team members in cities with disrupted access to public transportation.

What’s Target doing to ensure a safe environment in its distribution centers?

The safety of our team is our top priority and we’ve implemented many measures to ensure a clean and safe working environment, including:

  • Asking team members to do a full health screening before coming to work each day.
  • Providing team members with reusable and disposable face masks and gloves to wear at work and encouraging healthy hygiene habits, as recommended by the CDC.
  • Enhancing our building cleaning and disinfecting processes, including increasing the frequency, focusing on high-touch areas like entryways, tools and stations, and providing more sanitation stations throughout the DCs.
  • Reconfiguring facilities for social distancing, including adjusting workstations to accommodate social distancing, staggering breaks and placing signs and floor decals throughout the building.
  • Temporarily pausing all large group gatherings in person, such as team and department meetings, and holding meetings virtually.

Are you hiring new team members to support increased demands?

We start by offering additional hours to existing team members who have interest and availability, then  maintain our current approach to hiring and filling jobs across the network as needed. This holiday season, we’re staffing our teams in our stores and distribution centers with a focus on keeping guests and team members safe and offering the easy, convenient services shoppers want.

Target’s nearly 1,900 stores and 43 distribution centers are hiring extensively to meet local demands and serve guests throughout the holiday season. Job-seekers can visit Target.com/Careers to learn more about open roles available in their area. Shipt is also adding shoppers in many areas of the country—visit Shipt.com for more information and to apply.
 

What is Target’s remote work guidance for headquarters team members?

Our priority continues to be the safety and well-being of our team. The vast majority of headquarters team members are working remotely through June 2021 and a very small number of team members whose work is most dependent on our headquarters facilities remain in the building. We continue to evaluate and adjust as needed and comply with all local regulations. As we look beyond 2021, our longer-term headquarters environment will include a hybrid model of remote and on-site work to allow for flexibility and collaboration.

What is Target doing to keep team members safe in headquarters buildings?

We’ve developed our plans in close partnership with a broad network of medical experts, industry peers and authorities in the U.S., India and other global locations in ways that are right for each of our headquarters offices. Safety measures include:

  • Requiring team members to do a health screening  before coming to work each day.
  • Expanding rigorous cleaning routines of all high-touch points, disinfected by professional cleaning providers using EPA approved and CDC-recommended products. 
  • Providing team members with hand sanitizer and face masks to wear at work and encouraging healthy hygiene habits as guided by the CDC. 
  • Encouraging team members to observe social distancing by limiting the number of people in elevators and asking team members to remain six feet apart while entering and working in our offices.

How is Target supporting team members’ mental, emotional and physical health during this time?

Target’s Team Member LifeResources (TMLR) is available 24/7 to all team members, dependents and any member of the household to help with a variety of issues. All team members and their entire household can receive five free counseling sessions per issue, per year. TMLR also provides resources for a wide variety of topics like managing money, finding childcare and dealing with stress.

Additionally, to support our team through this unprecedented time, Target offers all U.S.-based team members free access to additional online resources that support their mental, emotional and physical health. This wellbeing support includes:

  • A full year of access to Daylight, a personalized web-based and mobile app designed to help individuals learn and practice proven strategies to navigate stress and worry. 
  • A full year of sleep support through Sleepio, a web-based and mobile app that provides self-help tools to improve sleep. 

How is Target monitoring the health and symptoms of its team members?

The health and safety of our team members and guests is our top priority. We've provided all team members with a health checklist to track and monitor for any signs or symptoms of illness before coming to work. For any U.S.-based team member without a thermometer, we're providing them for free. If team members are experiencing symptoms, we will help them access the health benefits they need and support them to stay home until they are healthy. This includes paid leave options for those who are symptomatic, have a confirmed case of coronavirus or have been quarantined due to exposure.

What does Target do about cases of the coronavirus among its team?

We treat every positive case of the coronavirus with care and work hard to maintain a variety of cleaning, social distancing and safety measures to protect our team and guests. We are transparent with our team and share the steps we take after learning about a positive case.

  • We communicate with team members who have a positive or presumptive positive case of the coronavirus. We provide them with information about our coronavirus benefits, including quarantine pay for 14 days at 100% of pay, and health department guidelines.
  • We swiftly inform team members who work at a location where a case of the coronavirus is confirmed.
  • We work quickly to deep clean and disinfect the store or facility, which is the recommendation of public health experts. We follow guidance from the Centers for Disease Control and Prevention and provide information that any health department requests of us.

We encourage our team to come to us with any questions or concerns, so that we can quickly support and address them.
 

How are you compensating your frontline team members during this time?

Our ability to meet guests’ needs during this unprecedented time would not be possible without our frontline team members.

•    Target will invest nearly $1 billion more this year in the well-being, health and safety of team members than it did in 2019, including increased wages, paid leaves, bonus payouts, personal protective equipment, and a donation to the Target Team Member Giving Fund. 

  • From March 20 to July 4, all store and distribution center hourly full-time and part-time team members received a $2 temporary wage increase. As of July 5, Target permanently raised its starting minimum wage for U.S. team members to $15 per hour.
  • A $200 bonus to more than 350,000 frontline team members was distributed in early November, which was the fourth time Target has provided recognition bonuses to its frontline team members or leaders in stores and distribution centers. Target paid out bonuses ranging between $250-$1,500 to store team leads who oversee individual departments in stores in April. All Store Directors, Executive Team Leaders and salaried Distribution Center leaders received a performance bonus, paid out in July. In addition to accelerating starting pay to $15, Target provided $200 bonuses to all hourly full-time and part-time frontline team members in stores and distribution centers in July.
  • We also launched DailyPay, a new offering to support team member financial well-being by offering access to earned pay earlier.
     

additional questions

Who is leading Target’s response to coronavirus?

Target’s Coronavirus Task Force, made up of members of our Leadership Team and additional leaders, is guiding our company’s planning, preparedness and response actions. They’re taking guidance from the Centers for Disease Control and Prevention, the U.S. Department of State and the World Health Organization and also have a variety of medical experts providing us direct counsel and advice.

What is Target doing to give back to communities that are impacted by the coronavirus?

Target committed $10 million to expand relief and assistance to team members and organizations helping respond to the coronavirus. The $10 million donation supports four areas: team members, local communities, national organizations and global response organizations.

The $10 million donation supports:

  • Team Members: $1 million was donated to the Target Team Member Giving Fund to help with the impact of this crisis on team members. 
  • Local Communities: $5 million was donated to local and state community foundations supporting organizations addressing the greatest needs in their area, such as helping vulnerable and underrepresented populations.
  • National Organizations: $3 million supports national partners assisting with response and recovery for affected communities.
  • Global Response: $1 million supports organizations that are helping provide critical medical equipment and supplies to regions around the world.

On top of previous donations of anti-viral and N95 respirator masks to first responders and healthcare professionals at more than 50 organizations across the country, Target donated an additional 2 million KN95 respirator masks to the medical community and continues to find ways to get additional masks for those in critical need.
 

What specific organizations are being supported by this donation?

Local Communities: We provided $5 million to state and local community foundations that support nonprofits addressing the greatest needs in their area, including vulnerable populations such as underserved and under-resourced communities. The grants went to partners coast to coast, including the Seattle Foundation’s COVID-19 Response Fund, which supports local organizations deploying emergency resources like financial support and childcare; the Greater New Orleans Foundation Disaster Response and Restoration Fund and its network of community organizations taking care of the elderly and the homeless, and many more.

National Organizations: We provided $3 million to support national nonprofits assisting with response and recovery for affected communities. Recipients include the Center for Disaster Philanthropy, which supports nonprofits working directly with the most vulnerable populations in order to help build response capabilities; and Feeding America, the nation’s largest domestic hunger-relief organization with a network of more than 200 food banks and 60,000 food pantries.

Global Response: We committed $1 million to support organizations helping provide critical medical equipment and supplies to regions around the world. Recipients include Project ECHO, an organization bringing tele-medicine capabilities to remote locations and vulnerable populations in India and throughout the world; and UNICEF, which is delivering life-saving health supplies, building water and hygiene facilities, and keeping kids connected to education while working to stop the spread of the coronavirus.

Target is also proud to support the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization (WHO). We’re one of the participating partners of Global Citizen's One World: Together At Home, the global special event to support frontline healthcare workers and the WHO. Our grant will support ongoing work to track and understand the spread of the virus, provide care to patients and essential supplies to frontline workers, and accelerate efforts to develop vaccines, tests and treatments.

Click here to see the list of grant recipients.

Can guests help Target give back?

When Target Circle members shop, they earn votes to help direct Target’s giving to nonprofits across the country. In addition to Target’s $10 million commitment, our guests directed additional Target Circle giving to the United Nations Foundation’s COVID-19 Solidarity Response Fund in support of the World Health Organization and the Center for Disaster Philanthropy—in addition to local community organizations. Learn more here.

How is Target supporting businesses and communities as they safely reopen?

We share our expertise with policymakers and elected officials and believe it’s an important part of being a strong business leader. Our team members have a wide range of business experience, and they’ve answered the call when state officials requested our assistance to create tools, plans and resources—especially in our home state of Minnesota.

We created our SAFE Retail toolkit (download in English and Spanish) and partnered with DEED to share it with Minnesota businesses as they continue to reopen, promoting a safe recovery for all Minnesotans. Our technology team created a simple health screening tool to help businesses and state officials easily assess and catalog workers with potential illnesses, enabling a safer recovery process. And our sourcing team identified and sourced thousands of infrared thermometers, which the state is making available to businesses in Minnesota at-cost via a dedicated link on Target.com. Learn more here about how our longstanding public-private partnerships are making a difference.

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SAFE retail kit

Target created a package of helpful operational resources including templates and guides for employee health screening, benefits examples and cleaning protocols, as well as social distancing and safe employee measures.

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