credit monitoring FAQ

Answers to commonly asked questions about our free credit monitoring offer.

featured content

Registration for our free credit monitoring offer ended on April 23.

Because we value you as our guest and your trust is important to us, you can sign up for one year of free credit monitoring that includes identity theft insurance (except where prohibited by law). In addition to a complimentary copy of your credit report, you will receive daily credit monitoring, identity theft insurance where available, and have access to personalized assistance from a highly trained Fraud Resolution Agent. This offer applies to all Target guests who shopped in U.S. stores. To register, please go to creditmonitoring.target.com before April 23, 2014.

In addition, to guard against possible consumer scams, always be cautious about sharing personal information, such as Social Security numbers, passwords, user IDs and financial account information. Target is also watching out for these scams and working with online partners to take down fraudulent websites and stop social media scams intended to exploit our guests.

Here are some tips:

  • Never share information with anyone over the phone, email or text, even if they claim to be someone you know or do business with. Instead, ask for a call-back number.
  • Delete texts immediately from numbers or names you don’t recognize.
  • Be wary of emails that ask for money or send you to suspicious websites. Don’t click links within emails you don’t recognize.

You can also find a FAQ specific to the data breach, which includes information related to scams, here.

How to sign up

Free credit monitoring details

  • What is offered as part of the credit monitoring/ProtectMyID? : minimize panel

    The one year of free monitoring membership to ProtectMyID includes:

    • Credit Report: You will get a free copy of their Experian credit report. If you enroll online, your report will be available online. Online credit reports are available for 30 days.
    • Daily Credit Monitoring: You will receive alerts for one year that reflect changes to your Experian credit report during your membership term. This includes new inquiries, newly opened accounts, new derogatory information (such as delinquencies or medical collections) and more.
    • Identity Theft Resolution: If confirmed that you have been the victim of identity theft, you will be assigned a dedicated, U.S.-based Experian Fraud Resolution Agent who will walk you through the fraud resolution process—and remain available to answer questions—from start to finish.
    • Identity Theft Insurance: If you have been a victim of identity theft relating to this incident, you will immediately be covered by a $1 million insurance policy that can help you cover certain costs, including lost wages, private investigator fees, and unauthorized electronic fund transfers for one year.
    • ProtectMyID ExtendCARE: Access to personalized assistance from a highly-trained Fraud Resolution Agent will continue even after the initial one year ProtectMyID membership expires.

Troubleshooting

  • What do I do if I didn’t receive my code? : minimize panel

    If it has been more than 72 hours since you submitted your name and email address, we would encourage you to try the following steps:

    • First, check the junk or spam email folder. Depending on your email filter settings, your email may have been directed to one of those folders.
    • Re-submit your email address at creditmonitoring.target.com to ensure the email address was accurately received. If the address was incorrectly entered, you will not have received an email.
    • If neither of the above options work, please try submitting another request using a different email address.